Virtual - Technical Product Support Specialist (Pu

at W.W. Grainger, Inc. in Lake Forest, Illinois, United States

Job Description

Work Location Type:Remote

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we're dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. As a 2024 Glassdoor Best Place to Work and a Great Place to Work-Certified company, we're looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Details:
We are hiring a Technical Product Support (TPS) Specialist for our Industrial Pumps and Plumbing support team. In this specialized role you will assist our customers by telephone by selecting the right product, providing post-sales support, and answering product application and troubleshooting questions for a large range of Grainger products.This is a remote work from home position which you will be provided an 8.5-hour work schedule between the hours of operations of 7 a.m. - 7 p.m. CST Monday - Friday. You will report to the Manager, TPS Customer Experience.

This position is hourly, and the start rate is $21.23.
The range provided is a guideline and not a guarantee of compensation. Other factors that are involved in offer decisions include, and are not limited to: candidate's experience, qualifications, geographical area, and internal equity of the team.
The ideal skill set is often found in those who have experience applying, maintaining, and troubleshooting the following:
Pumps and plumbing products and systems.
Knowledge of centrifugal Pumps and positive displacement pumps.
Knowledge of wastewater removal, chemical and food processing, heating, ventilation, and air conditioning pumping systems.
Knowledge of Installations, repair, and maintain pipes, valves, fittings, drainage systems, and fixtures in commercial and residential structures.
You Will:
Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.
Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.
Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations
Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.
Capture and forward feedback product teams about products based on interaction with customers and field team members.
You Have:
7+ years of relevant job experience or hands-on field experience installation, maintenance, troubleshooting & repair of pumps and plumbing products and systems.
Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.
Our Benefits:
With benefits starting day one, Grainger is committed to your safety, health, and wellbeing. Our programs provide alternatives to meet our team members' individual needs. Check out some of the rewards available to you at Grainger:
Medical, dental, vision, and life insurance plans
Paid time off (PTO) and 6 company holidays per year
Automatic 6% 401(k) company contribution each pay period
Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
A comprehensive set of emotional, financial, physical, and social wellbeing programs

Visit  to learn more about our benefits!

Rewards and Benefits:
Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger:
Medical, dental, vision and prescription drug coverage
Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
Life insurance coverage, including spousal and dependent life insurance.
Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
Registered Retirement Savings Plan & Defined Contribution Pension... For full info follow application link.

Grainger is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.