at Northwestern University in Evanston, Illinois, United States
Job Description
Job ID50086
LocationEvanston, Illinois
Department: Counseling & Psych Serv
Salary/Grade: EXS/5
Department Overview:
CAPS is a unit within the Division of Student Affairs at NU and is highly utilized by students and other campus community members seeking consultation. CAPS has offices on both the Evanston and Chicago campuses. NU has a total student population of approximately 21,000 students across both campuses, with approximately 18,500 of these students attending classes in the Evanston campus. The Chicago office serves primarily graduate and professional students while Evanston office serves both undergraduate and graduate students. In addition to our clinical services, CAPS reaches over 10,000 NU community members through outreach and educational programming on both campuses. CAPS also has a training program, including an APA-accredited Doctoral Internship in Psychology at our Evanston office and a Post-Doctoral Fellowship in Sport Psychology. CAPS is a learning organization, in that our strategic planning, priority setting, clinical services, and professional development are informed by local data collection as well as benchmarking with national trends and peer institutions. We have made a commitment to engaging in ongoing anti-racism work. This commitment is realized through our efforts to identify and disrupt aspects of white dominant culture embedded in our practices, processes, and structures. CAPS also identifies very closely with the vision, values and guiding principles of our umbrella organization, the Division of Student Affairs.
Department Website:
About Student Affairs: By pursuing justice, equity, and belonging, Student Affairs cultivates student programs, services, and skills; disrupts barriers; and partners across Northwestern and neighboring communities to create an inclusive culture in which all students can thrive. Learn more about the Division of Student Affairs here:
Job Summary:
Serving as the Office Manager for Counseling and Psychological Services (CAPS), this position provides oversight of the day-to-day reception operations of the department across three locations. This includes direct supervision (includes overseeing recruitment efforts when vacancies on their team develop and annual Performance Excellence evaluations) of four Program Assistants. In this capacity, the position also facilitates and processes all financial transactions as well as facilities and IT support requests for the department. This position assists staff within the department with travel arrangements associated with their professional duties and processes and submits travel expenses in accordance with university policy and procedures. It serves as the departmental "safety officer" tasked with identifying and resolving threats to safety, providing initial and ongoing training to departmental staff about safety procedures and emergency management processes. This position also helps plan and implement various events and programs on behalf of the CAPS team.My step in to assist with reception duties in the absence of another team member or during high demand periods.
This position also serves as the primary administrative support for the Executive Director of CAPS. In this capacity, this position is responsible for prioritizing, managing, and at times responding to internal and external communications on behalf of the Executive Director, including, but not limited to calendaring. The position assists the Executive Director in coordinating and organizing logistics related to procedural changes, financial reporting, personnel on-boarding/off-boarding, and tracking departmental performance relative to established performance indicators as well divisional and institutional priorities.
Pay: The pay range for the Office Manager position is $55,000-62,000 depending on experience, skills, and internal equity.
Specific Responsibilities:
Administration 25%
Manages day to day operations of the department.
Manages design and development of program databases; compiles and analyzes data; prepares reports.
Reviews processes and recommends changes to incorporate state-of-the-art technology as appropriate.
Identifies service improvement opportunities that will better enable program to achieve its goals and objectives.
Acts as liaison to IT to ensure technology systems are properly installed and maintained.
Submit and monitor response to departmental facility requests.
Serve as CAPS liaison to building safety/operational teams.
Executive Support 15%
Assists Executive Director with internal and external departmental communications.
Manages and prioritizes Executive... For full info follow application link.
Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply.
