at JPMorgan Chase in Chicago, Illinois, United States
Job Description
Are you an expert collaborator that thrives on your ability to get the job done? Do you have a passion for developing and executing strategic vision?
As a Business Transformation Director within the Commercial bank Middle Office (CBMO), you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address client needs. You have the ability to organize and execute towards future state strategy by gathering and providing data and feedback to internal business partners to ensure tools are developed and implemented. The job requires effective management and partnership with internal product, design, technology, and Middle Office (MO) client leadership to help direct the future here at JP Morgan Chase.
This role will own the day-to-day activities related to program and product execution management, analysis, and delivery of transformation initiatives for CB Middle Office. This highly visible role includes direct interaction and partnership with project stakeholders and senior leadership. The successful candidate is proactive, detail and results-oriented, and possesses outstanding leadership and communication skills. Working with Internal partners and our firm’s Senior leaders to drive technical product solutions and the transformation agenda for all Middle Office operations across CB.
Job Responsibilities
+ Drive meaningful process improvement through product and technology build to create better efficiency within the Commercial Bank Middle Office teams
+ Experience designing micro-frontends / micro apps and frameworks to route and orchestrate individual MFEs
+ Design technology solutions and drive product roadmaps for identified Client On-Boarding and Customer Service opportunities
+ Complete day-to-day processes related to product management and delivery of transformation initiatives
+ Work with product and tech development partners for all domains using agile methodology for client journeys and persona planning
+ Monitor roadmap for roll-out and adoption of new initiatives and capabilities across clients and employees
+ Develop content to periodically update executive management, leadership and stakeholders across LOBs on roadmap, delivery milestones and change management
+ Build relationships that promotes a client/customer centered organization
+ Communicate and leverage business knowledge and technical expertise to challenge assumptions and operating models
+ Partner and influence shared purposes through trust and teamwork across businesses and functions; drive a robust risk/control environment by promoting strong controls
+ Support and expand team member proficiency, including disciplined and integrated performance management and compensation processes; demonstrate firm values by promoting an inclusive work environment
Required Qualifications, capabilities and Skills
+ 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
+ Extensive knowledge of the product development life cycle, technical design, and data analytics
+ Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
+ Experience driving change within organizations and managing stakeholders across multiple functions
+ Experience working in various facets of the financial industry including payments, banking with deep knowledge in current and future payments trends
+ Adept at creating business cases, ROI materials, high quality strategy materials
+ Learn new product and business knowledge in order to break down analyses and derive insights to provide key suggestions for stakeholders
+ Drive use case analyses and analytics including financial projection and sizing for new market opportunities from changing payments landscape
+ Experience working closely with cross functional teams (e.g., Products, Sales, Tech, Ops, Legal, industry advocacy, CIB strategy etc.) build relationships with and influence colleagues and line of business functions
+ Demonstrated ability to work in a team environment with the ability to manage conflict and mobilize internal resources
Preferred Qualifications, capabilities and skills
+ Previous experience with Commercial Bank or Treasury Services products
+ MBA desired
+ Ability to provide quantifiable management reporting
+ Willingness to travel as needed to participate in key client and partner discussions
Joining our diverse and innovative global organization will provide you with endless opportunities for career and personal growth.
+ Become a part of our many Business Resource Groups, employees who come together on topics such as ethnicity, gender, age, accessibility, special interests and more
+ Help the community through expansive volunteer opportunities
+ Join one of our focus groups aimed at Innovation and Transformation, creating the future experience for our clients and employees
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.
Please note this role is not eligible for employer immigration sponsorship.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
Base Pay/Salary
Jersey City,NJ $185,300.00 – $250,000.00 / year
