at Oracle in Springfield, Illinois, United States
Job Description
Job Description
Role: Senior Manager, Managed Cloud Services Location: Telecommuting/remote from within the US
Note: Sponsorship is not available for this position .
Reporting to the Global Connected Customer Service Delivery Cloud Services Director, you will manage a geographically and culturally diverse team of senior engineers delivering connected services to customers around the world. Expect to work directly with customers to ensure service quality and that their needs are being met.
Responsibilities:
+ Ensure team works as a high quality, high touch, high value customer/internal delivery colleagues/sales facing team
+ Develop and own roadmap of team improvements
+ Lead development of skills and capabilities of the team, plus day-to-day people management (hiring, salary planning, expenses, appraisals etc.)
+ Participate in and lead longer term planning activities
+ Maintain high levels of customer satisfaction
+ Manage and/or participate in projects within CCSD and across lines of business to improve and evolve offerings and delivery capabilities
+ Develop and maintain positive relationships with key colleagues – delivery, sales, management
+ Handle critical issues – internal and directly from customers
+ Management of high visibility critical Incident resolution processes
+ Work with peers to develop the CCSD service capabilities, with product management to build new services and evolve existing services, and with sales to help them develop propositions to enable leads to be won
+ Custom pricing, custom delivery, custom contract language, Service Level Agreements
+ Attend face-to-face customer meetings both during Service Reviews and to take care of complaints
+ Play an active role within the CCSD management team
Career Level – M3
Responsibilities
Preferred Qualifications
+ At least 10 years working in senior roles within an IT support organization
+ Excellent written, verbal, and presentation communication skills in English. Good Spanish verbal communication skills desirable.
+ Consistent track record of working with and influencing customers at a senior level, and with Fortune 100 type customers in pressured or escalation situations
+ Excellent interpersonal skills and collaborative working style
+ Strong ability to challenge and debate issues of importance to the organization
+ Persuasive with details and facts
+ Delegate responsibilities
+ Experience in working internationally
+ Continuous approach to self-improvement
+ Degree in a relevant field, or equivalent experience
Does this sound like you? Apply today!
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Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range: from $95,000 to $223,500 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer**
