at Marriott in Springfield, Illinois, United States
Job Description
Job Number 24070043
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY
Provides application development leadership for the implementation of key technology initiatives that drive Marriott International’s Digital strategy in a fast-paced, mission critical environment. This role will be responsible for advancing Marriott’s Digital platform in alignment with our core business objectives and enterprise architecture principles.
Fosters innovation and manages the application development team with a focus on promoting client satisfaction. Collaborates with other technology leaders, business partners and promotes agile application development practices and processes across the enterprise. Establishes and manages continuous improvement efforts in technical project management, software engineering & testing automation to improve quality, scalability, and adoption of Marriott’s Web platform.
CANDIDATE PROFILE
Education and Experience
Required:
+ Undergraduate degree in Marketing, eCommerce, Engineering, related field, or equivalent experience/certification. MBA or advanced degree in Digital Commerce Product management desirable
+ 8+ years’ experience in product management, strategy, or related function; portion of that experience leading or managing technology products.
+ 3+ years’ experience leading direct reports and cross functional teams with P&L responsibility.
+ 8+ years Web / Mobile / Digital/ Technology experience; must have direct experience and fluency with the broader consumer landscape and web technology platforms.
+ Solid understanding of conversion rate optimization and how to maximize revenue.
+ Direct management of complex budgets in excess of $2M.
+ Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment, with multiple complementary groups.
+ Entrepreneurial, startup attitude in a big company setting, self-starter who takes initiative in an ambiguous environment to generate momentum & positive business outcomes.
+ Strong analytical, organizational, and problem-solving skills with ability to interpret and translate data into key learnings and execution plans that drive business results.
+ Customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features.
+ Global mindset that balances global solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics.
Preferred:
+ Ideal candidate will have product experience leading or managing apps and technology solutions, leveraging the full Adobe stack, including Adobe Experience Manager and Target
+ Ideal candidate will be familiar with and have worked in a scaled agile development environment, SAFe and variants
+ Ideal candidate will be familiar with Adobe Analytics /Omniture and mobile analytics to support data-driven product and feature measurement, performance, and iteration
+ Ideal candidate will have understanding & familiarity with technologies and solutions that enable mobile & digital experiences for retail, hospitality, and/or amusement/entertainment
+ Ideal candidate will have experience with ecommerce browse and contextual discovery
+ Ideal candidate will have international experience and proficiency in translating global solutions for local markets
+ Proficient with web/app/API technologies and user interface design
+ Demonstrated success developing products that consumers love and managing large-scale transactional digital platforms
+ Strong preference for candidates with experience in SQL, Omniture, A/B and multi-variate testing with deep
+ understanding of best practices in user experience, analytics and drivers of conversion
+ Proven ability to lead and work with cross-functional teams in support of specific business priorities
+ Effective written and oral communications skills, with sensitivity to global communication needs
+ Ability to solve problems quickly, think creatively, and satisfy product speed-to- market requirements
+ Ability to execute budget-sensitive product and product marketing plans with tight timelines
+ Demonstrates self-confidence, energy and enthusiasm
+ Demonstrated strong presentation, negotiation, and persuasion skills
+ Demonstrated ability in product lifecycle management with deep demonstrated empathy for guest travel needs
+ and desire to solve consumers problems, at scale
+ Adaptable and energized by change; willingness to test new approaches and drive change
+ Thrives in a fast-paced, entrepreneurial environment
+ MBA or equivalent advanced degree in Technology and/or Product management desirable
CORE WORK ACTIVITIES
Managing Application Development Standards, Processes, and Tools
+ Works with direct reports to facilitate consistency of service delivery across client groups
+ Facilitates compliance with the standard set of application development tools and processes that will drive consistency and predictability throughout the SDLC for all client groups including:
+ SDLC standard tools and processes for both waterfall and agile development
+ Estimating standard tools and processes, incorporating flexibility for small and large projects
+ Deployment standard tools and processes
+ Monitors projects for adherence to defined application development processes
+ Communicates to Application Development leaders opportunities to create broader IT related and corporate standards and policies where necessary
+ Communicates important application development policy changes that affect service provider and/or Marriott operations
Attributes
+ Deep intellectual curiosity and passion to solve core consumer problems
+ Demonstrates self-confidence, energy, and enthusiasm.
+ Driven to hit deadlines and achieve goals
+ Ability to solve problems quickly, think creatively, and satisfy Internet speed-to-market requirements.
+ Thrives in a fast-paced, entrepreneurial environment, but within a large, complex business.
+ Team player that works well with counterparts from various functions/departments and can influence the work of counterparts without direct reporting accountability
+ Highly motivated individual with a strong sense of ownership, responsibility, attention to detail and demonstrated track record in managing multiple projects/tasks concurrently in tight timelines
Managing Day-To-Day Relationships with Teams
+ Manages application development projects in partnership with IT teams, business partners and providers
+ Provides project management of business projects
+ Oversees effective reporting within application development team
+ Leads project reviews with team on application development projects
+ Manages day-to day relationships with all IT teams to promote the delivery of services that meet or exceed the client expectations
+ Monitors projects for alignment with defined business case process
+ Drives timely resolution of escalated service delivery problems and minimizes the impact of any client service delivery issues
+ Manages, and improves service level reporting for application development
+ Provides early warning to the appropriate Business Partnership & Planning leaders and team regarding degraded or missed service levels
+ Assists with application, development and maintenance of service provider project management standards and tools
+ Participates in client portfolio and demand management processes, and engages service providers to ensure client satisfaction
+ Works with application development service providers
+ Validates the service provider(s) pe
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