at Immediate Office of the Chief of Naval Operations in Great Lakes, Illinois, United States
Job Description
Summary You will serve as a Mission Support Specialist of RLSO MIDWEST GREAT LAKES. Responsibilities You will serve as the primary liaison for all incoming contacts to the Department. You will greet visitors, process requests for appointments, receive and relay messages, and maintain professional decorum, neatness and cleanliness of all common areas in office suite. You will answer incoming phone calls and inquiries from visitors, using utmost discretion in screening and referring calls/visitors to the appropriate staff member or attorney. You will respond to routine and highly technical requests for information such as status reports, suspense dates for matters requiring regulatory compliance, and similar information readily available in files and databases. You will independently control and manage all incoming correspondence using established office procedures and knowledge of the organization. You will conduct initial quality assurance review of case/client files to ensure all documents are complete and meet all legal requirements. Requirements Conditions of Employment Qualifications Your resume must demonstrate at least one year of specialized experience equivalent to the next lower grade level (GS-05) or pay band in the federal service or equivalent experience in the private or public sector equipping you with knowledge of administrative office practices and procedures related to the following: legal procedures, correspondence, maintaining records, files, mail and/or reports, utilizing databases, and customer service. Examples of specialized experience may include the following: 1) Responding to routine and highly technical requests for information; 2) Utilizing various databases to store, maintain, and track case files; 3) Preparing documents, filings, and case correspondence; 4) Researching, evaluating, and coordinating information to identify all relevant facts in a particular file; 5) Managing case filings and status updates for client files. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/#url=List-by-Occupational-Series Education In lieu of specialized experience, you may qualify with the following education or combination of both education and experience: Successful completion of bachelor’s degree with superior academic achievement OR 1 full year of graduate level education. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. OR A combination of experience and education as described above that equates to one year of experience. A transcript must be submitted with your application if qualifying using education. See Required Documents for additional information. Additional Information This position is covered by the Department of Defense Priority Placement Program. This position is eligible for part time, substantial or ad-hoc telework at the discretion of management. Certain incentives (such as Recruitment, Relocation or Student Loan Repayment) may be authorized to eligible selectees. A relocation incentive is generally a single payment intended to offset some of the relocation costs experienced by the selectee. A relocation incentive may be authorized. Additional vacancies may be filled by this announcement. A tentative offer of employment will be rescinded if the selectee fails to meet the pre-employment requirements, including failure to report to any of the scheduled appointments. Federal annuitant information: The selection of an annuitant is subject to the Department of Defense and Department of the Navy policy on the employment of annuitants. Policy information may be found at: http://www.secnav.navy.mil/donhr/Documents/CivilianJobs/FedCivAnnuitants.pdf ICTAP Applicants: To be considered well-qualified and exercise selection priority as an ICTAP candidate for this vacancy, displaced Federal employees must satisfy all qualification requirements for the position and receive a rating in the highly qualified category or higher. For more information about ICTAP eligibility please review the following link: https://www.usajobs.gov/Help/working-in-government/unique-hiring-paths/federal-employees/career-transition/ PPP applicants will be placed at the FPL, if determined Well Qualified (WQ). To receive priority consideration, the FPL must be the same grade level or equivalent of the retained grade or the grade held immediately prior to separation. Military Spouse Preference applicants will be placed at the highest grade for which they have applied and are determined Best Qualified (BQ). A BQ military spouse possesses knowledge, skills, abilities, and competencies comparable to others who meet the competitive referral criteria for the specific position.
