at CDW LLC in Vernon Hills, Illinois, United States
Job Description
Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.
As the Systems Engineer II, you will maintain, administer, and optimize CDW's messaging and collaboration platforms and services. Intermediate knowledge of Microsoft Exchange services, email routing, and Microsoft's O365 infrastructure is necessary as you collaborate with all peers and internal business partners to ensure positive outcomes.
What you will do:
Research, troubleshoot, and resolve escalated Office 365 issues and mobile support-related incidents for CDW coworkers. Providing end-user incident support on complex issues.
Create, maintain, and modify email-enabled objects (including mailboxes, distribution lists, and Office 365 groups).
Help maintain departmental and end-user documentation as it relates to collaboration and messaging
Investigate and report on new features and technologies.
Work off hours and weekends as instructed by the business.
Participate in a rotational on-call schedule.
Patch management and various on-prem server operating systems.
Follow CDW's policies, standard methodologies, and guidelines for the messaging and collaboration team.
Communicate effectively with the Technology Service Desk and associated Business Partners.
Maintain a high level of awareness and understanding of the messaging and collaboration team's ecosystem.
Provide advice and guidance on operational issues and mentor lower-level engineers.
Provide advanced support for CDW's mobility and MDM services.
Collaborate with business owners to complete project requirements.
Coordinate with IT Help Desk to communicate issue status and respond to questions
Act as a technical point of reference for and mentor junior engineers
Coordinate with vendors to troubleshoot and repair outages
Monitor platforms for failures and performance problems
Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.
As the Systems Engineer II, you will maintain, administer, and optimize CDW's messaging and collaboration platforms and services. Intermediate knowledge of Microsoft Exchange services, email routing, and Microsoft's O365 infrastructure is necessary as you collaborate with all peers and internal business partners to ensure positive outcomes.
What you will do:
Research, troubleshoot, and resolve escalated Office 365 issues and mobile support-related incidents for CDW coworkers. Providing end-user incident support on complex issues.
Create, maintain, and modify email-enabled objects (including mailboxes, distribution lists, and Office 365 groups).
Help maintain departmental and end-user documentation as it relates to collaboration and messaging
Investigate and report on new features and technologies.
Work off hours and weekends as instructed by the business.
Participate in a rotational on-call schedule.
Patch management and various on-prem server operating systems.
Follow CDW's policies, standard methodologies, and guidelines for the messaging and collaboration team.
Communicate effectively with the Technology Service Desk and associated Business Partners.
Maintain a high level of awareness and understanding of the messaging and collaboration team's ecosystem.
Provide advice and guidance on operational issues and mentor lower-level engineers.
Provide advanced support for CDW's mobility and MDM services.
Collaborate with business owners to complete project requirements.
Coordinate with IT Help Desk to communicate issue status and respond to questions
Act as a technical point of reference for and mentor junior engineers
Coordinate with vendors to troubleshoot and repair outages
Monitor platforms for failures and performance problems
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
