VP, Consulting Operations

at Gartner, Inc. in Chicago, Illinois, United States

Job Description

About this role:
Gartner Consulting serves senior executives leading technology-driven strategic initiatives leveraging the power of Gartner's actionable, objective insights. Through custom analysis and on-the-ground support we enable optimized technology investments and stronger performance on our clients' mission-critical priorities.

Gartner Consulting's Global Strategy and Operations (GSO) team serves as the operational backbone for our consulting business. We are looking for a growth-minded leader to join the GSO leadership team as VP, Consulting operations. This leader is responsible for:

Sales operational support - Operational support for our sales-focused Partners, managing adherence to our pricing strategy, and optimizing sales and booking processes with teams across Gartner.

Risk Management - Implementing and managing processes that enable Gartner Consulting to be compliant to local regulations and client requirements, and overseeing processes that limit reputation/financial risk.

Revenue Management - Reducing revenue leakage, providing oversight for accuracy of forecasts and time entry.

Client invoicing - Oversight of invoicing from PO through final invoice, ensuring accuracy and client satisfaction.

Business leader operational support - Providing support to senior leaders where needed.

Change management sponsorship - Playing an active and visible change leader for organizational changes, process improvements, and new capabilities.

Additionally, the VP, Consulting Operations serves as the business owner for the newly launched Professional Services Automation platform that supports our Consulting business, collaboratingwith business and technology leaders to stabilize and optimize our systems and data.

What you'll do:

This role is instrumental in ensuring operational excellence and supporting the growth and success of our Consulting Business though the following:

Leadership:Set a vision and direct activities that impact the success of a global team of 35+ associates.

Strategic Partnership:Serve as an operations and risk partner to Consulting's Executive and Senior Leadership teams and business partners.

Process Management: Manage and improve operations processes that bring stability to the business and enable growth, prioritizing functions that enable bookings/sales and protect revenue.

Risk Oversight: Understand the changing regulatory/legal environment in the markets where Gartner operates. Direct risk operations to ensure a balanced approach betweenprotecting the business while enabling Gartner Consulting to grow. Monitors the effectiveness of procedures to identify points of improvement.

Data Analysis: Lead the operations team to analyze financial and operational data to identify trends and opportunities for continuous improvement.

For the Professional Services Automation platform:

Subject Matter Expertise: Serve as process expert for functions supported by the platform.

Collaboration: Work with business leaders, field associates, and technology teams to prioritize process changes and technology enhancements.

Data Integrity:Support integrity of consulting business data.

Innovation and Standardization: Display and drive a culture of no-limits mindset to foster continuous innovation and globally consistent standards.

Impact of role:

Stabilized processes with new Professional Services Automation platform.

Improved deal desk/sales support experience for sales-focused partners.

Stable revenue management function, appropriately minimizing revenue leakage and providing accurate forecasts for the business.

Appropriately manage risk within Consulting engagements, with teams adhering to market requirements and global standards/processes.

Establishing a customer-centric, no-limits mindset for stakeholders and team members.

Relationships:

The VP Operations must have strong relationships across Gartner that enable us to support our clients and... For full info follow application link.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to  ApplicantAccommodations@gartner.com.