CRM Manager

at HKS, Inc in Chicago, Illinois, United States

Job Description

Overview:

HKS is searching for a talented CRM Manager to join our team.

Leads the ongoing development of HKS' companywide CRM platform. Responsible for executing the day-to-day, support, maintenance, and improvement of our Salesforce system. Works closely with our business development and practice leaders to drive adoption of Salesforce. Self-starter, able to influence and drive change, and to demonstrate results to the business. Teaches and mentors staff on the use of HKS' CRM System, and effectively embodies and expresses the firm's values and mission.

Responsibilities:
Serves as primary system administrator for 210+ users
Handles all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
Identifies key opportunities for system improvements and works with IT partners in the development of technical or process enhancements in order to increase operational efficiencies
Coordinates the evaluation, scope and completion of new development requests
Works with Business Development Directors to keep Salesforce aligned with HKS' business development vision
Manages Salesforce licensing
Works with our Data Governance Analyst to implement data standards
Keeps up with latest Salesforce system updates and rollouts
Drives user adoption of Salesforce by tracking system usage and creating user education/communication plans
Trains users on how to use the system (both current and onboarding new users)
Effectively act as the liaison between our users, vendors and the application development team
Assists our in-house digital marketing team with creating and maintaining contact lists, content, segmentation groups and e-mail tracking.

Qualifications:
Bachelor's degree in related field, or an equivalent combination of education and experience
Typically 8+ years of experience in data quality or data analysis, with 4 years of experience managing Salesforce
Salesforce Administrator certification preferred
Experience with Deltek Vision, Salesforce and Data Warehouse applications preferred
Proficiency in MS Office Suite
Strong understanding of Salesforce best practices and functionality, custom views, and other content of intermediate complexity
The ability to customize objects, formula fields, workflows preferred
Proven success in improving processes and adoption of Salesforce platforms * Understanding of Pardot best practices
Strong understanding of general business architecture and how the business process in contextualized
Strong experience performing problem analysis for data-related issues and developing solutions to resolve quality issues
Strong organization skills and the ability to work on multiple projects at the same time
Excellent interpersonal skills and the ability to interact with all levels of staff
Excellent work ethic and eagerness to produce high quality, accurate results
Proven ability to design and implement new processes and facilitate user adoption
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to hold sensitive information with a high level of confidentiality and integrity
Ability to communicate and present ideas in a clear, concise and professional manner both verbally and in writing
Ability to proactively problem solve and apply innovative solutions
Ability to... For full info follow application link.

HKS is an EEO/Affirmative Action Employer and committed to a policy of non-discrimination in all employment practices including, but not limited to, recruiting, hiring, training, advancement, compensation, and termination. HKS’ policies, including its Affirmative Action Programs, are designed to not only ensure legal compliance with state and federal anti-discrimination and retaliation laws, but to carry out the principles of equal employment opportunities in all job categories. Deliberate and conscious effort is made to make employment decisions that are consistent with these equal employment opportunity principles. HKS will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, protected veteran status or disability; and ensure that all employment decisions are based only on valid job requirements. Employees and applicants will not be subjected to harassment, intimidation, threats, coercion, or discrimination for filing a complaint, assisting or participating in an investigation, compliance evaluation or hearing, opposing and/or exercising any other right made unlawful by Executive Order 11246, Sections 503 and 38 USC 4212, as amended, or their implementing regulations, or any other Federal, State or local laws requiring equal opportunity.