at ConvergeOne in Bloomington, Minnesota, United States
Job Description
Customer Experience Sales Exec
Job Locations
US-MN-Bloomington
Position Type
Regular Full-Time
Requisition ID
2024-5859
Category
Information Technology
C1 Company Overview
C1: 1 Contact, 1 Connection, 1 Choice
C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.
So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.
Overview
Summary
The Customer Experience Sales Executive is focused on achieving exponential growth for our Customer Experience solutions portfolio. The position will focus on the development of go-to-market plans, pipeline development strategies and bookings growth within assigned region(s). The Customer Experience Sales Executive role is designed to work closely with our Field, Practice, and Services team members along with our Strategic OEM partners to drive sales. Areas of focus include but are not limited to business development, customer positioning, execution, region-based OEM partner strategic relationships and sales of our Customer Experience solutions, including Advisory, Professional, Managed Services and Customer Experience resell OEM portfolio offers.
Responsibilities
Essential Functions
Partners closely with Field RVPs (Regional Vice Presidents), Sales Directors, NAMs (National Account Managers) and SA's (Solutions Architects) to build in region pipeline, lead qualified deals and close sales
Develop sales programs to drive Customer Experience solutions and services pipeline in assigned region(s)
Develops and maintains strong relationships with key customers at the executive level/Economic Buyers, leveraging highly effective communication skills
Ensures strong, effective market share of the products and services by providing direction and information on the products and related services
Develops and maintains technical competency in all Customer Experience related offers through ConvergeOne.
Analyzes sales records and trends in relation to objectives and competitive activities; takes or recommends necessary corrective action to Director Sales, Customer Experience
Develops a Business Plan for area of responsibility that is consistent with short-range and long-range company objectives
Prepares sales forecasts projections monthly
Keeps Director Sales, Customer Experience informed of economic, customer/competition situations, customer's business issues and interests, and generate a strategy that will achieve business objectives
Uses partnership programs to support winning customer engagements
Maximizes success of our offers through constant customer feedback
Expedites the resolution of customer problems/complaints
Keeps well informed and educates team on industry changes, participates where possible in organizations directly involved with our primary markets, and continually works to improve sales techniques and sales knowledge
Keeps advised on company policies, procedures, and objectives, clarifying them with Director Sales, Customer Experience when and if questions arise, and is always prepared to accurately discuss these policies to our customers
Qualifications
Required Qualifications
Bachelor's degree (Business or Engineering preferred) or equivalent work experience
5+ years of sales experience inclusive of Business Application and Cloud Services sales
Proven communication and sales experience in Business Application and Cloud Services sales
Broad understanding of the Complex Solution Services design and selling
Powerful negotiation and persuasive skills coupled with good analytical ability
Excellent customer interfacing skills with ability to help client's identity current /future needs.
Creative visionary adept at offering Cyber Security solutions that are competitive in the marketplace
Strong work ethic with commitment to 'start with Yes' mentality
Credible communicator with successful interactions at all audience levels
Knowledge of emerging technologies,best practices, and ability to maximize our portfolio.
Strong working relationships with multiple Cyber Security OEMs
Desired/Preferred Qualifications
Prior experience working with an organization similar to ConvergeOne
Additional Information
C1 BENEFITS
* 401(k) Plan (35% match per dollar up to 10%)
* Medical Coverage (3 plan options, no network - all providers are covered, includes comprehensive member advocacy; & Kaiser CA plan option)
* HSA +... For full info follow application link.
EOE of Minorities/Females/Vets/Disability
