Host

at Hornblower Group, Inc in Chicago, Illinois, United States

Job Description

Description

City Experiences is seeking Hosts for its City Experiences Operations in Chicago, IL.
About Us:
City Experiences' passion is to provide amazing experiences on land and water. Our 40- year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you're an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.
About the Opportunity:
The Host assists the Restaurant Manager on duty with the day-to-day activities of the front-of-the-house to ensure consistently high levels of quality, service and guest satisfaction while maintaining a high level of profitability.
About You:
This person will be adaptable, dynamic, and embody City Experiences' RESPECT Service System.
Essential Duties & Responsibilities:
Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (OSS)
Responsible for creating and maintaining a safe work environment aboard the vessel, focusing constantly on the safety of all guests and shipmates
Actively participate in meetings including the Manager pre-cruise briefing
Oversee the setting of assigned deck(s), including package assembly & placement, and sidework & section assignments
Assist with the warm and efficient greeting and seating of guests when they arrive.
Coordinate buffets and table invitations on assigned deck(s)
Assist Servers and Server Assistants with table service
Maintain a high level of energy and a positive attitude
Lead by example, by remaining consistently professional and positive in front of staff, and maintaining a positive attitude
Comprehensive knowledge of all F& B Menu items, packages & POS systems
Interact with guests using scripted approaches
Participate in all entertainment as scripted
Table touch all individuals on deck, and meet all group leaders
Participate and lead post cruise clean up; assign duties, and ensure the completion of all side work
Participate in the "Bye Bye" line
Perform a walk through inspection with manager(s) at the completion of each cruise to ensure proper deck arrangement and sanitation
Check in with managers following the cruise to address any issues or situations, and to offer solutions to problems
Be prepared to begin work at scheduled time
Maintain uniform and personal grooming in compliance with appearance standards
Additional job duties as assigned
Requirements & Qualifications:
High school diploma or equivalent required
Must be at least 18 years of age
Previous restaurant experience preferred
Energetic and enthusiastic personality essential
Must possess a service orientation - actively looking for ways to help others
Will work for extended periods of time without sitting
Must be able to walk stairs
Required to lift furniture and other heavy items such as bus tubs up and down stairs
Will be required to be available for work on all major holidays
The RESPECT Service System embodies City Experiences' mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.
The company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, the company participates in the E-Verify program in certain locations.

Hornblower is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, Hornblower participates in the E-Verify program in certain locations.