Manager, Product Management- Business Cards & Paym

at Capital One in Chicago, Illinois, United States

Job Description

West Creek 2 (12072), United States of America, Richmond, Virginia

Manager, Product Management- Business Cards & Payments

Small businesses are the backbone of America and a vital part of the economy as a whole. For Capital One's Business Cards & Payments (BC&P) division, we aspire to pave the path for businesses
to do more business.

Small businesses have unique spending needs; sometimes great opportunities come along that require them to amp up their spending quickly, well beyond a traditional credit limit. But that can be risky for the lender -- how can we support our small businesses without adding undue risks for the company? That's where this team comes in: our team's product helps customers spend what they need while still protecting the company from risk, independent of a traditional credit line. We do this by using cutting edge technology, real-time data, and the ingenuity of a team of passionate product managers, designers, engineers, data scientists, and analysts working to redefine how millions of customers interact with their money. In this role, you'll be a leader of the team that delivers this exciting new capability.

We are seeking a dynamic and experienced Product Manager to lead the customer acquisitions platform migration which will directly impact how we acquire new customers in BC&P. This pivotal role will involve overseeing the end-to-end process of transitioning our existing platform to a more advanced, scalable, and user-friendly system. The ideal candidate will possess a strong background in product management, a deep understanding of technology stacks, is intellectually curious, has a relentless focus on the customer, and a proven track record of successfully managing complex projects within tight timelines.

Responsibilities:
1. Strategy Development: Develop a comprehensive strategy for the platform migration and modernization process, aligning with business objectives and user needs.
2. Project Management: Lead all aspects of the migration project, including planning, resource allocation, risk management, and communication with stakeholders.
3. Requirement Gathering: Collaborate with cross-functional teams to gather requirements and define clear objectives for the new platform.
4. Technical Oversight: Provide technical guidance and direction throughout the migration process, ensuring adherence to best practices and quality standards.
5. User Experience Optimization: Work closely with UX/UI designers to enhance the user experience of the new platform, incorporating feedback from stakeholders and end-users.
6. Testing and Quality Assurance: Implement robust testing procedures to ensure the reliability, performance, and security of the migrated platform.
7. Training and Documentation: Develop training materials and documentation to support internal teams and end-users in effectively utilizing the new platform.
8. Continuous Improvement: Monitor key performance indicators (KPIs) post-migration and iterate on the platform to optimize performance and meet evolving business needs.
9. Cross-Functional Collaboration: Foster strong collaboration and communication across departments, ensuring alignment and buy-in for the project.

On any given day you'll be:

Empowered. Part of a team driving innovative change in the way customers are able to manage their small business spending

Learning constantly. Work deeply with credit analysts, technologists, partners and data scientists to build cutting edge solutions that delight our customers through empathy, critical thinking, and listening for unspoken needs

Inspired by data. Leveraging data to make real-time decisions that benefit our customers and stakeholders

Sharing openly. Telling stories that change the way people think about building products and solving problems, and that illustrate the power of what software can do to make them even better

Managing the business. Our solution empowers both our customers' businesses and our business, and you are at the heart of both

Succeeding strategically. Solving the right problem and holding on the... For full info follow application link.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace. 

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.