Defined Benefit Client Service Manager - Lincolnsh

at Aon in Lincolnshire, Illinois, United States

Job Description

Do you have invaluable experience with defined benefits? Do you have Project Management and Leadership skills in Pension Administration? We would love to have you join our outstanding team!
The Client Service Leader role is hybrid with the flexibility to work from home and our office in Lincolnshire, IL.
The target salary range for this position in Lincolnshire, IL is $88,500 to $118,000 annually. The actual salary will vary based on the applicant's education, experience, skills, abilities, internal equity, and alignment with market data. The salary may also be adjusted based on the applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any [bonus] [production incentives] varies and is subject to the terms and conditions of the applicable incentive plan.Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look like
As a Project Manager, you will provide defined benefit administrative calculation and consulting services directly to clients. You will make an impact in others' lives by working with our client's to help them understand their pension plans and to meet their retirement goals. The candidate selected for this role will be a leader on the team that provides defined benefit administrative services to over 300 clients using proprietary software. Day-to-day management of a specific client or clients, assisting with implementations, leading special projects, delegating work among colleagues within a project, and acting as a mentor and role model are key responsibilities.Daily Responsibilities:
Client Service Management: Advise client on special projects such as nonstandard benefit calculations, benefit statements, changes to requirements, special programs or other administrative requests
Handle benefit plan administration and management of special projects associated with defined benefit plans for various clients
Knowledgeable of client contract components with the ability to recognize out-of-scope work
Ensure that measures established jointly by Aon/client are met for items such as: Calculation turnaround, Phone call returns, Benefit payment entry, Assist in collection of data for client billings
Responsible for quality control of the client's pension calculation system
Maintain current knowledge of client specific plan provisions
Broaden knowledge of defined benefit administration rules
Maintain client databases and benefit calculation log
Assist in crafting project timelines and ensure that deadlines are met
Analyze plan provisions as well as review and perform benefit calculations
Respond to member/participant calls and facilitates requests
Coordinate monthly pension payments with trustee
Advise employees on pension plan provisions and payment electionsColleague Coaching
Act as a role model for other colleagues by exhibiting the values of the firm, displaying benefit of the doubt, integrity, and initiative
Coaching colleagues regarding plan specific issues and technical competencies; this includes all colleagues working on clients, mentoring new colleagues, and more formal team training
Act as a role model for soliciting and providing positive and constructive feedback
Assist in ensuring that work is evenly distributed among the team
Pension Implementation
Assist with the set-up and testing of the of proprietary software for new clients according to the plan provisions and administrative requirements
Assist with the development of plan administrator documents
Customize employee communication materialSkills and experience that will lead to success:
Undergraduate degree or equivalent years of proven experience
A demonstrated ability with 8+ years' experience working with pension, defined benefit plans/administration
Proven project management, client consulting, and team leadership skills
Review of legal documentation/understand and communicate effectively any new rules/regulations to clients
Consulting background is highly preferred
Pension formula knowledge required

How we support our colleagues
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee... For full info follow application link.

Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.