Restaurant General Manager

at Crescent Hotels & Resorts, LLC in ChicagoChicago, Illinois, United States

Job Description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that 'feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright
We are committed to providing you with:
An exceptional benefit plan for associates & family members including Medical, Dental, Vision, Short Term and Long Term Disability, Life Insurance, Flexible Spending Account
401K matching program
Discounts with our Crescent managed properties in North America for you & your family members along with Hyatt Branded Hotel Associate Discounts
Employee Assistance Program
What you will be doing:
Manages and motivates all restaurant staff to include hiring, supervision, training, communicating objectives for the day, disciplining, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Communicates with guests and Team Members both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in details of work. Organizes, conducts and/or attends meetings to obtain and disseminate pertinent information.
Arrange management and supervisor work schedules, determine days off, ensuring staffing levels are based on occupancy and/or current or anticipated projects. Submit payroll records, correcting errors to ensure pay is on time.
Maintain and review computerized records for budgeting and forecasting of department expenses.
Implement new promotions, such as holidays and special events
Ensure restaurants are clean and maintain public space in accordance with guest expectations and Crescent Hotels and Resorts and Hilton Resorts standards of product and service.
Abide by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages.
Regularly review and evaluate the degree of guest satisfaction of the Restaurant, to recommend new operating and marketing policies whenever declining or constant sales imply dissatisfaction by the customers, a material change in the make-up or the customer market, or a change in the competitive environment. Investigate and resolve food quality and service complaints.
Develop operating tools necessary and incidental to modern management principles such as budgeting, forecasting, purchase specifications, recipes, portion specifications, menu abstracts, food production control, job descriptions, etc.
Continuously evaluate the performance and encourage improvement of the associates in the food and beverage department. Plan and administer a training and development program within the department which will provide well trained associate at all levels.
Communicate both verbally and in writing to provide clear direction to staff.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.

SUPPORTIVE FUNCTIONS
In addition to performance of essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be determined by the supervisor based upon the particular requirements of the resort.
Maintains inventories of equipment, amenities, chemicals, and other supplies to ensure items are in stock and reorders Linen a timely manner.
Coaches, counsels, and disciplines staff, when appropriate, to ensure standards are met and assigns staff to additional training when needed.
Consults with Property Operations, regarding repair or general maintenance of public areas.
Performs line staff job functions under high volume and emergency situations.
What is required:
Must have the ability to communicate in English.
Self-starting personality with an even disposition.
Maintain a professional appearance and manner at all times.
Can communicate well with guests.
Must be willing to "pitch-in" and help co-workers with their job duties and be a team player.
Considerable skill in complex mathematical calculations without... For full info follow application link.

EOE/AA/Disabled/Veterans Crescent Hotels & Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Crescent Hotels & Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.