at LAZ Parking in Chicago, Illinois, United States
Job Description
LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, "parking is our industry, but people are our passion". Our mission is to "create opportunities for our employees and value for our clients." When it comes to parking, we're the experts!
The LAZ Hospitality silois a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners.
The Spirit of the Position:
The Assistant Hospitality Manager supports The Hospitality Manager with complete oversight of the financial, operational, safety and service-related success at their hotel.
Principal Job Duties:
Responsible for the financial, operational, safety and service-related success at their hotel.
Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.
Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.
Additional duties as assigned.
People
Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Supervisors and Shift Leads.
Ensure LAZ internal stand up meetings (Pre-Shifts or "Huddles") are held each shift either personally or managed through Supervisors / Shift Leads.
Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking's culture as a guideline.
Identify high potential employees to support the organization's continued growth, both within your region and outside.
Actively participate in the recruiting and onboarding process for prospective employees.
Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.
Any and all safety concerns are reported to the Hospitality Manager for review and suggestions on how to improve safety at your hotel.
Product
Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics.
Responsible for cultivating client relationships and business retention.
Implement and complete other projects, programs, and initiatives that may arise from assigned hotel(s).
Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients.
Profit
Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting.
Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.
Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses.
Daily, weekly, monthly, and annual financial and operational reports as required.
Assist with the monitoring, review, and analysis of the market rate structures.
Education:
Bachelor's Degree or equivalent work experience desired.
Experience:
Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc) is preferred.
Previous supervisory or management experience is preferred.
Valid driver's license required.
Previous experience working in a fast-paced environment with high customer expectations.
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
Skills:
Ability to seek improvement and create an environment of idea sharing and creative problem solving.
Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
Strong customer service skills and abilities.
Ability to be approachable and facilitate coaching conversations with employees and managers.
Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
Ability to encourage open expression of ideas and opinions.
Excellent... For full info follow application link.
LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.
