at CDW LLC in Vernon Hills, Illinois, United States
Job Description
The Program Manager is responsible for the development, delivery, and management of strategic licensing and incentive programs across CDW business segments (Corporate / Government). The incumbent is responsible for designing tools to assist CDW in growing profitable revenue while delivering a superior customer experience.
This role's primary goal would be to optimize our ability to centrally execute on our Software Value Proposition and implementing processes to maximize gross profit opportunities. The role will focus on managing the introduction of new licensing and incentive programs and maximizing existing. This includes optimizing process and procedures for gross profit generating programs down to the customer level through our licensing specialists and sales; designing and delivering an efficient customer contact strategy and target profiling solution; improving tools, processes and resources to support selling; adding operational efficiencies to better scale; and helping align the software team with Sales and PPM to support growth in both revenue and profit.
Key Areas of Responsibility
Understand, develop a strategy for, rollout and project manage effective licensing incentive programs including VIR, Deal Registration, Microsoft's Solution Incentive Program and additional Gross Profit generating programs.
Develop trusted partnership with Software Sales Managers, licensing specialists, sales, and PPM to provide a platform for operational efficiencies and process improvements.
Proactively work with Marketing, Sales and Product teams to develop Program opportunities
Act as central point for collecting feedback and managing our strategy for the development or enhancement of our tools, resources, reporting and process improvements to support the following priorities:
Grow Revenue and Gross Profit through retention, solution up sell, software consolidation and new account acquisition.
Maximize Microsoft's new Incentive Plan including Deal Registration, Rebates and the forthcoming Solution Incentive Program (new ESA)
Scale the reach and execution of our Software Value Proposition including managing the creation of a customer contract strategy and materials
Manage the implementation and effectiveness of the Licensing Programs
Determine targeted customer through development of program criteria.
Design and utilize reporting metrics with Operations
Monitor campaign effectiveness to aid in decision making and planning.
Seek and implement ways to maximize gross profit opportunities through efficient processes, tools and reporting
Competitive research and analysis to optimize our offerings and competitive strategy
Responsibilities
Tools and Process Responsibility
Customer Management Profile and Reporting
Sales Cost Analysis and Proposal Tools
Contract Management Contact Strategy Automation
Pipeline Enhancements and Deal Registration
SLAM tool and pipeline integration
Data Warehouse Definition and Consolidated Reporting
Other operational responsibilities as needed
Minimum Qualifications
Minimum 3 years Microsoft Software Licensing Program and contract management experience required
Bachelor's degree in Business, Accounting, Finance or equivalent experience
Other Required Qualifications
Excellent oral and written communication skills
Demonstrated strong analytical and problem-solving skills
Ability to develop trusted relationships (internal and external) at all levels in an organization with a proven track record of high satisfaction ratings from internal stakeholders
Proven collaboration and teaming skills
Understanding/Appreciation of maintaining confidentiality
Well organized with the ability to prioritize project work.
Must work proactively and manage multiple tasks.
Ability to work in a fast-paced environment.
Preferred Qualifications
Associates or Bachelors degree preferred
Microsoft Licensing Specialist experience preferred
Expert knowledge of SPS, Pipeline Tool, AS400 processes, software analysis tools, software sales process.
Deep knowledge of backbone departments, responsibilities, and processes
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
