Regional IT Support Specialist II

at M.A. GENSLER. JR & ASSOCIATES ,INC in Chicago, Illinois, United States

Job Description

At Gensler, wedesignfor people. We leverage our global perspective and local presence to innovate at every scale. We're not just designers. We're tinkerers, craftspeople, visionaries, innovators,and thought leaders. Fueled by passion and entrepreneurial spirit, our people bring new ideas to solvethe world's mostchallenging problems, like designing amoreresilient, inclusive, and equitable future for our communities and cities.

Our people-centered, "People First" culture and "One Firm-Firm" motto promotes integrated teams that unite to shape the future of cities. Gensler's vision is to "Create a Better World through the Power of Design," and we do that by our deep commitment to our clients and by fostering a collaborative, diverse, and inclusive environment that enables our people to create impactful solutions together.

Your Role

This is an 'in person' (not remote) position based in our Chicago office, providing support for offices in the North Central region, during the standard business hours M-F, 8:30am - 5:30pm.

This position demands a self-starter and a skilled communicator (written and verbal) who can effectively manage and prioritize support tasks in a dynamic team. The individuals within this team demonstrate high sense of ownership, urgency, and collaborative attitude. Successful specialists are dynamic, empathetic, and can apply a broad range of technology knowledge and acquired understanding of our creative business, IT scope and that of our technology ecosystem towards timely support with focus on collaborative approach and client satisfaction.

What You Will Do

Build and maintain current knowledge and understanding of core IT infrastructure in place at Gensler - including Endpoint, Storage + Server, Networking, Security and AV technologies - to be able to work effectively and deliver results. The following highlights key system-based tasks.

SCCM based Windows endpoint imaging, management, and software deployment and maintenance.

JAMF based MacBook imaging, management, and software deployment and maintenance.

Depot-based Lenovo and Apple device repair coordination.

Active Directory based user and folder security management.

Assistance with installation and maintenance of End Point, Server, Storage, Networking and Security related equipment within regional IT infrastructure.

Perform data audit routines on Panzura, NetApp and Azure Files based storage systems.

ServiceNow and other communication channel-based first and second level support requests, while adhering to established practices and protocols for resolution.

Citrix based cloud desktop support.

Intune based enrollment support for Gensler and personal mobile devices.

Remote access support based on GlobalProtect VPN and PingID based MFA.

Meeting guidance & scheduled + on-demand assistance for Microsoft Teams and Zoom.

Maintenance of Crestron, Q-SYS, Logitech and Barco AV equipment.

Occasional after hour & pre-scheduled weekend support for maintenance activities upgrade... For full info follow application link.

Gensler celebrates diversity and our commitment to creating an inclusive environment for our colleagues. We are proud to be an Equal Employment Opportunity and Affirmative Action employer of choice. All aspects of employment decisions will be based on merit, performance, and business needs. We do not discriminate on the basis of any status protected under federal, state, or local law. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law. 
 
You may view our Pay Transparency Statement, your EEO rights under the law, and EEO is the law supplemental information on our website. Gensler shares the right to work and participates in the E-Verify program in certain locations, as required by law.

Gensler endeavors to make gensler.com/careers accessible to all applicants. If you need assistance or an accommodation due to a disability, you may contact us.

Regarding Gensler’s approach to recruiting new talent, we will never ask an applicant for sensitive or personal financial information during the recruitment process. We advise all applicants seeking employment with Gensler to review available information on recruitment fraud. Anyone who suspects that they have been contacted by someone falsely representing Gensler should email info@gensler.com.