Sr Concierge Banker

at Banterra Bank in Marion, Illinois, United States

Job Description

Summary: Responsible for establishing and maintaining lasting customer relationships, customer rapport and trust. Identify the needs of customers and prospects for a variety of general banking services through a proactive, needs-based sales approach. Acts as the primary bank liaison to the customer for meeting their financial needs and goals. Responsible for sales, service and operational functions in a branch. Work schedule may include weekends and evenings.
Responsibilities: include but are not limited to the following. Other duties may be assigned.
Develop and maintain customer relationships by calling on customers and prospective customers, identifying prospects, establishing suitable methods of contact and determining appropriate products and/or services.
Conducts outside sales calls independently for sourcing new business and promoting Workforce Banking at employer locations.
Asks customers appropriate probing questions in order to uncover their financial needs and offer financial solutions. Refer to other departments as appropriate.
Work with supervisor to establish goals to sell and cross-sell products and services.
Recognize and pursue opportunities to cross-sell banking products and services to new and existing customers by assessing the customer's needs and being knowledgeable of the features and benefits of the products.
Facilitate a sales culture within the branch facility.
Meets or exceeds established sales goals.
Assist in development of team members and provides training and mentoring as needed.
Represent the bank in a positive, courteous and professional manner.
Provides excellent personal customer service to all internal and external customers.
Assist customers with questions, concerns, and explanations of bank products or services offered. Refers customers to other departments as appropriate.
Provide direct customer service by answering a variety of questions in regard to accounts (e.g., opening and processing new deposit accounts, account balances, transfers, etc.). Ensure proper functioning of day to day operations including opening and closing procedures, vault activities, cash levels and inventory supply and check approvals as needed.
Perform routine teller transactional services following procedures such as receive checks and cash for deposit to savings and checking accounts, verify deposit amounts, examine checks for endorsement and negotiability, and enter transactions into bank records via an on-line teller terminal, cash checks and pay money from savings and checking accounts upon verification of signatures and customer account balances, inspect all checks, bonds, money orders, savings withdrawals, and other documents to determine their negotiability, receive payments for loans, perform ATM, Cash Dispenser/Recycler balancing as needed. Initiate or respond to customer written communication as needed.
Take ownership of customer service issues through critical thinking and problem resolution skills.
Maintain a working knowledge of various departments and colleagues to direct customer requests and inquiries.
Follow policies and procedures, complete administrative tasks correctly and on time, contribute to the overall profitability of the Bank through cost controls and expense monitoring.
Maintain a working knowledge of consumer loan products in order to conduct a loan interview and submit and process consumer loan applications based on bank policy.
Maintain adequate working funds as required by bank policy. Verify and balance assigned cash drawer as appropriate with a minimal level of variance. Keep cash drawer balance below maximum limit.
Maintain customer confidence and protects bank operations by keeping information confidential. Maintain the highest level of confidentiality with all information obtained.
Assume responsibility and is accountable for adherence to Bank policies and procedures, as well as all applicable state and federal laws and regulations pertaining to banking.
Provide supervision over banking staff to ensure proper functioning of day to day operations, including open and closing procedures, vault activities, cash levels and inventory supply as needed.
Promote a sales culture within the banking center.
All employees are expected to protect the information and assets of the organization through heightened awareness of information security, cyber security, and risk management best practices, as well as complying with all applicable laws, regulations, and organizational policies.
Qualifications and Skills: To perform this job successfully, an individual must be able to perform... For full info follow application link.

Banterra Bank is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identify, age, disability, protected veteran status, or any other characteristics protected by law.