Deskside Support/Field Services (on-site)

at Cognizant Technology Solutions in Schaumburg, Illinois, United States

Job Description

This on-site position is open to any qualified applicant in the United States.
This position is on-site in Schaumburg, Illinois and a qualified candidate must be local to the area.
Practice - CIS - Cloud, Infrastructure, and Security Services
About Cloud Infrastructure & Security Services: Cognizant's Cloud, Infrastructure, and Security Services Practice (CIS), is all about embracing digital transformation by driving core modernization holistically across layers. We help customers transform infrastructure and workplace to meet the rapidly evolving needs of the digital era. Our holistic approach delivers key results for our customers by achieving cloud driven modernization and workplace and operational transformation to run the business in a secure environment.
Job Duties and Responsibilities:
Provide Level 2 support for the desktop environment and technical assistance and support, and resolve problems related to the use of computer hardware and software for end users
Responsible for the deployment of Desktop/Laptop and when applicable physical server/network equipment installation, configuration, application installation, fix, incident, and request handling
Analyze, resolve, respond to, and detail end-user inquiries
Install desktop/laptop software using approved tools
Fix operating system
Address connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and chip into a knowledge base
Coordinate hardware warranty repair
Raise to 3rd party vendors when vital
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra-related) when required
Participate in projects

Position Qualifications:
Minimum 2-3 years of experience providing IT support services required, end-user support experience preferred
Solid grasp and skills in SLA, critical metric Management
Must have hardware repair experience for end-user devices including desktops, laptops, engineering workstations, printers, scanners, etc
Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, tackle in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
Extensive knowledge of Windows OS and related configuration.
Basic understanding of SCCM client tackle, Servers, Switches, Routers, and Data Center related HW and Backup technologies
Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
Ability to work in a team-oriented multi-tower and vendor environment
Ability to multitask and prioritize work, and
Ability to adapt to new processes and procedures
Ability to work in a fast-paced environment.
Ability to handle and safeguard confidential information
Excellent oral and written communication skills
Ability to deliver services on time, demonstrate strong customer service skills, and deliver a high degree of end-user happiness
Ability to convey technical issues and material to non-technical end users and managers

Salary and Other Compensation:
Applications will be accepted until 05/010/2024.
The annual salary for this position is between $32,000 to $79,500 depending on the experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant's discretionary annual incentive program and stock awards, based on performance and is subject to the terms of Cognizant's applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
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Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Apr 29 2024

About CognizantCognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in... For full info follow application link.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.