at AMERISOURCEBERGEN SERVICES CORPORATION in Romeoville, Illinois, United States
Job Description
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
What you will be doing
Summary:
If you enjoy troubleshooting and solving problems, working in a collaborative environment, and are passionate about providing excellent customer service, this may be the opportunity for you! At AmerisourceBergen, you will find an innovative and inclusive culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures.
What you will be doing:
A Technical Software Support Analyst, under general supervision of the Technical Software Support Manager or other supervisory/management level associate in the facility, provides direct customer support for issues related to the use of our internally developed medical software. In our collaborative environment, help is never far away. When problems are complex or require advanced skills to resolve, Analysts consult with subject matter experts (SMEs), senior staff, and other departments to get the needed assistance. Analysts may also be assigned special projects that encourage ownership of your growth and provide opportunities to show off your skills.
While our clients contact us via phone, email, and chat, we don't consider ourselves a call-center because we do much more than take calls. We value our customers and strive to build meaningful relationships with them. Our goal is to provide the best service possible while clearly communicating software guidance and technical solutions in a user-friendly, professional manner. Skillful communication with our clients is a key to providing a high level of service, and it's why we require our Analysts possess advanced written and verbal communication skills.
Daily tasks may include, but are not limited to:
Responding to customer requests via phone, email, or chat
Asking clarifying questions
Troubleshooting software issues
Identifying issues with hardware, peripherals, and networks
Guiding customers through step-by-step solutions
Documenting detailed information in our tracking system
Updating clients on resolution progress
Assisting team members
What your background should look like
Successful Analysts come from a variety of backgrounds including educators, 9-1-1 dispatchers, help desk technicians, call center associates, retail associates, customer service experts, and veterans. Experience or training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations are helpful, but not required. Educational backgrounds vary as well, from high school graduates to advanced secondary education to technical vocational training, or an equivalent combination of experience and education, all levels of qualified applicants are encouraged to apply.
Required Skills:
Excellent written and verbal communication skills
Experience using Windows and Microsoft Office applications
Good interpersonal skills
Ability to work independently and collaboratively in a team environment
Ability to prioritize workload and consistently meet deadlines; good time management skills
Strong organizational skills; attention to detail
Ability to learn new information quickly
Preferred Skills:
Experience with/understanding of database querying (SQL)
Strong computer, networking and technical skills to operate effectively with company systems and programs
Normally requires one (1) to two (2) years directly related and progressively responsible experience; experience in a customer service environment and supporting PCs in a LAN environment a plus.
Requires some training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education
Knowledge of operating systems related to personal computer systems and peripherals, modems, COM ports and port addressing
Knowledge of MS Internet Explorer
Strong computer skills in order to operate effectively with company systems and programs
Working knowledge of Call Tracking; MS Office (Excel, Word, Outlook and Access); AS/400 Query or Showcase, Visual Basic- this is a plus to have but not a minimum requirement
Ability to communicate effectively both orally and in writing
Good interpersonal skills
Ability to prioritize work load and consistently meet deadlines
Strong... For full info follow application link.
Equal Opportunity Employer/Minority/Female/Disability/Veteran
