PASSENGER CONDUCTOR TRAINEE - 90351169 - Chicago, IL

at AMTRAK in Chicago, Illinois, United States

Job Description

SUMMARY OF DUTIES: Works a variety of hours within a 24/7 transportation environment. Assists the Conductor in the safemovement of trains by adhering to applicable operating rules/practices. Assists the Conductor in theoversight of all on-train employees in service delivery by adhering to the Corporation's servicestandards. Ensures all revenue documents (cash, credit card receipts, proof of payment) arecollected/verified in accordance with designated tariffs. Ensures safety of passengers and crew byadhering to safety rules. Thinks and functions independently utilizing clear and effective verbalcommunication skills to interact with passengers, crew members, and others jointly responsible forsafe and efficient train movements and customer service. Works in either a passenger or non-passenger operation (including yard duty and work trains). Secures movement orders and ensuresclear understanding by operating crew. Ensures pre-determined service requests are understood andcarried out. Maintains understanding of operating characteristics and practices including physicalcharacteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shootingpractices, and emergency procedures. Physically moves between and around train cars manipulatingand lifting heavy air hoses and electrical cables. Safely rides the side of train equipment, getting onand off equipment, as required. Assists the Conductor in submission of various reports to recordmovement delays, unusual occurrences, passenger inconveniences, and mechanical defects. Assistsin boarding and detraining of passengers, baggage, express shipments, and mail. Makes customerservice announcements. Provides information about train service to include passenger connections.Makes special arrangements in case of service failure. Ensures each passenger has the proper fare.Ensures safe and orderly passenger conduct. Must demonstrate an understanding of what makes upthe elements of quality customer service. Must be able to interact and communicate professionally with passengers and co-workers under all types of circumstances. Must demonstrate a demeanor and well-groomed appearance that conveys to passengers a sense of competence and complete professionalism. Must understand and totally comply with Amtrak’s Uniform & Grooming Standards when engaged in performing passenger service. MINIMUM QUALIFICATIONS: Some work experience exhibiting responsibility, initiative, and other leadershipcharacteristics. Satisfactory attendance and safe work record. Applicants for the position of Assistant Passenger Conductor must be willing and able to:Work in all types of weather conditions including extreme heat, cold, snow, and rain. Perform duties in an environment requiring physical agility in order to easily get off/on trainequipment, manipulate self between cars, bend, reach, stoop, easily and safely ride theside of trains, and lift a variety of equipment. Report for work on short notice and workweekends and holidays. Successfully complete a pre-employment medical examinationand drug screening. Submit to and pass periodic medical examinations as well as randomdrug and alcohol screenings. Pass a pre-interview assessment to determine cash handlingand customer service skills. If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork followed by extensive qualifying and on the job training associated with the assigned Crew Base. Must have a current valid driver’s license; must have a good safety record and prior satisfactory job performance; must have either 2 years of full-time verifiable work history OR 2 years of full-time verifiable college work OR a combination of the two, equating a total of 2 years; and must live within 2 hours of Crew Base. PREFERRED QUALIFICATIONS: Some leadership/supervisory experience. Some experience in a customer service role that includes cash handling, as well as a workhistory demonstrating the ability to adapt to variable work hours. Some mechanical experience/knowledge. Applicants for the position of AssistantPassenger Conductor must be willing and able to: Work in all types of weather conditionsincluding extreme heat, cold, snow, and rain. Perform duties in an environment requiringphysical agility in order to easily get off/on train equipment, manipulate self between cars,bend, reach, stoop, easily and safely ride the side of trains and lift a variety of equipment.Report for work on short notice and work weekends and holidays. Successfully complete apre-employment medical examination and drug screening. Submit to and pass periodicmedical examinations as well as random drug and alcohol screenings. Pass a pre-interview assessment to determine cash handling and customer service skills. If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork followed by extensivequalifying and on the job training associated with the assigned Crew Base. Must have a current valid driver’s license; must have a good safety record and prior satisfactory job performance; must have either 2 years of full-time verifiable work history OR 2 years offull-time verifiable college work OR a combination of the two, equating a total of 2 years;and must live within 2 hours of Crew Base. COMMUNICATION AND INTERPERSONAL SKILLS: Must have excellent verbal and written communication skills.