Guest Services Rep- Casual (As Needed) Marianjoy,

at Northwestern Memorial Healthcare in Wheaton, Illinois, United States

Job Description

Location Wheaton, Illinois
Business Unit Marianjoy Rehabilitation Hospital
Job REQID 130412
Job Function Customer Service
Shift Rotating

Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$6,000 Student Loan Repayment ($3,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Annual Employee Merit Increase and Incentive Bonus
Paid time off and Holiday pay
Description
The Guest Services Repreflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This role provides reception and assistance to all visitors, vendors, and patients of Marianjoy Rehabilitation Hospital and answers, screens, and direct internal and external phone calls.
Responsibilities:
Provides appropriate communications in emergency situations.
Provides infection control screening for all employees, visitors, vendors, and outpatients.
All services are performed with the highest level of customer service.
Welcomes outpatients, visitors, vendors, and business partners and directs them to the proper location
Follows all hospital infection control screening procedures including taking temperatures and asking screening questions
Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners
Assures that policies and procedures related to visiting hours/visitation and safety are enforced
Utilizes EPIC electronic medical record to view daily patient/room census, Private/Confidential patients, and allowed visitors (based on current policy at any given time)
Provides visitors with wheelchairs, escort or general information as needed
Implements emergency procedures in coordination with safety team, communicating with them via 2-way radio
Communicates service needs, issues and potential problems via sentact request or 2-way radio for urgent matters with security, engineering and housekeeping
Receives floral deliveries and delivers them to proper person
Delivers other patient items dropped off at front desk
Processes and delivers patient mail. Mail for discharged patient is returned to sender
Provides patient room #'s to ambulance/medicare drivers as needed
Utilizes front desk procedures guide to clarify roles and responsibilities
Provides project support for other departments
Assures reception areas remain clean, neat and organized
Qualifications
Required:
High School or Equivalent (GED)
Computer experience is required.
2 or more years of Customer Service experience.
Ability to interface with a variety of people and provide the highest level of customer service
Equal Opportunity
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$6,000 Student Loan Repayment ($3,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Annual Employee Merit Increase and Incentive Bonus
Paid time off and Holiday pay
Description
The Guest Services Repreflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
This role provides reception and assistance to all visitors, vendors, and patients of Marianjoy Rehabilitation Hospital and answers, screens, and direct internal and external phone calls.
Responsibilities:
Provides appropriate communications in emergency situations.
Provides infection control screening for all employees, visitors, vendors, and outpatients.
All services are performed with the highest level of customer service.
Welcomes outpatients, visitors, vendors, and business partners and directs them to the proper location
Follows all hospital infection control screening procedures including taking temperatures and asking screening questions
Supervises and provides guidance to volunteers in assisting visitors, vendors and business partners
Assures that policies and procedures related to visiting hours/visitation and safety are enforced
Utilizes EPIC electronic medical record to view daily patient/room census, Private/Confidential patients, and allowed... For full info follow application link.

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.