at W.W. Grainger, Inc. in Lake Forest, Illinois, United States
Job Description
W.W. Grainger, Inc. is seeking a Technical Product Manager - Search with the following duties: Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Review project plans to plan and coordinate project activity. Define, develop and deliver Grainger’s product search capability. This includes search on both external and internal applications. Adopt holistic approach to search which can be applied across channels such as the website, printed catalogs & internal customer service applications. Build a search capability that will span across thousands of categories and millions of products with minimal response times. Understand and articulate customer needs, conduct on-going customer research, leverage internal knowledge and expertise, and prioritize market requirements. Retrieve and analyze search analytics to identify and solve business problems with the search algorithm or the display heuristics. Develop a search strategy utilizing data to make recommendations that create advantage for Grainger. Build relationships and identify stakeholders across the organization. Conceptualize the needs of the business and build portions of the product roadmap and requirements. Assess the needs, opportunities, and pain points for the platform within Grainger’s evolving systems landscape. Contribute to a cross-functional process for prioritizing, delivering and launching major product releases and incorporating enhancement requests to existing features. Deliver in a consistent cadence of releases. Translate customer needs into product requirements. Ensure consistent execution of product lifecycle processes from concept to launch. Be the internal and external authority and advocate for your given area of focus. Communicate and coordinate launch across all stakeholders including business and engineering teams. Define, deliver (or update) readiness materials, FAQs, etc. as required to support launch. Track and report on planned activities for each product release. Facilitate and develop content for meetings up to the VP level landing the appropriate message for the audience. 100% remote work allowed from anywhere in the U.S. Up to 20% domestic travel required.
