Night Audit

at Carlson Rezidor Hotel Group in Salt Lake City, Utah, United States

Job Description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position Summary

The role of Night Audit Representative requires an individual the ability to provide superior guest service in a fast-paced, hotel environment, ensuring 100% guest satisfaction.To provide exceptional guest service and utilize service brand behavior when completing the requirements of this position.
Ensuring accurate and timely recording and reporting of all property receipts
Following cash handling procedures as outlined by the accounting department
Collecting payment at check out and provides change for guests as needed
Performing all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills
Preparing all computer systems for the following day
Ensuring accurate and timely backup of files / tapes are maintained on a daily basis
Preparing, balances, posts, and distributes all necessary reports on a daily basis
Interacting with all in a professional manner, assisting other departments with necessary information
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our GuestRequirement/Skills
Ideal candidate will have a minimum of one-year of hotel front desk experience, other hotel experience or experience in a customer service environment
Experience in Opera system preferred 
Proficient in math with ability to make accurate mathematical calculations 
Basic mathematical skills and ability to make accurate mathematical calculations using a 10-key calculator
Strong verbal, written and interpersonal skills 
Works well independently or as part of a team
Strong attention to detail
Commitment to exceptional guest service 
Ability to maintain a positive and professional attitude when handling all situations 
Adhere to the policies and procedures of the hotel
Must be available to work over night
Ability to work a flexible schedule including , holidays, and weekends
Working knowledge of computer and math skills.
Physical Demands
Ability to stand, stoop or bend for entire shift
Ability to lift up to 20 pounds
Other Information
The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times
his position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an "at-will" relationship and may be terminated by either party at any time, with or without notice.
We are an equal opportunity and affirmative... For full info follow application link.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.