at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 50132
Department: IT Technology Support Svcs
Salary/Grade: ITS/77
Job Summary:
Supports users ensuring successful installation and on-going use of workplace endpoint technology within complex environments. Evaluates new technologies within existing environments. Manages medium to large projects, working closely with peers and users to deliver optimum service. Contributes to defining and implementing policies, procedures, and standards and ensures their conformance with information systems goals and procedures. Monitors and troubleshoots complex technical problems utilizing hardware and software testing tools and techniques. Provides leadership as technical resource to users and team.
Specific Responsibilities:
Strategic Planning
- Recommends, plans, and implements workplace endpoint technology initiatives.
Administration
- Manages and coordinates projects collaboratively with internal/external clients utilizing the IT unit's systems to meet specific client goals.
- Creates project plans, testing, implementation, and evaluation of system.
Development
- Coordinates projects partnering with users to deliver optimum service in regard to installation and maintenance of workplace endpoint technology.
- Tests, implements, and evaluates systems and service results.
