at Salesforce in Chicago, Illinois, United States
Job Description
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Job CategoryEmployee Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Join our dynamic team as an Instructor - Webinars, focused on delivering exceptional 1:Many customer engagements in the realm of Salesforce products. We are looking for a passionate individual who thrives on educating and guiding customers through interactive webinars and consultative engagements. As a key member of our team, you will play a crucial role in accelerating feature and cloud adoption, while ensuring high levels of customer satisfaction and success.
Responsibilities:
* Deliver high-standard 1:Many customer engagements, including interactive webinars, showcasing the features and functionality of Salesforce products.
* Respond to real-time questions from customers during engagements and provide additional resources as needed to support their understanding and adoption.
* Explain complex features in an easy-to-follow manner, utilizing effective communication and presentation skills.
* Conduct hands-on demos and exercises to demonstrate the practical application of Salesforce features and functionality.
* Provide best practice insights including product education, technical advice, and adoption guidance to customers.
* Collaborate with cross-functional teams, including Content Development, Delivery, and Success Guides, to ensure alignment and consistency in customer engagements.
* Set a standard of excellence in delivering well-managed and well-facilitated webinars, consistently receiving outstanding customer satisfaction scores of 4.7+ (out of 5).
* Maintain a 70% utilization target
Minimum Requirements, Qualifications & Skills:
* 3+ years of experience delivering interactive webinars or in-person sessions.
* Salesforce Administrator product certification required.
* One or more of the following product certifications: Sales Cloud, Service Cloud, Marketing Cloud, Tableau, or Commerce Cloud.
* Bachelor's degree in a related field or comparable experience.
* Proven success leading customer-facing presentations and engagements.
Preferred Qualifications & Skills:
* Overall experience of relevant work experience in one or more Salesforce products, including Service, Tableau, Commerce Cloud or Marketing Cloud.
* Additional Salesforce product certifications.
* Familiarity with Trailhead (Ranger status is a plus).
* Proven ability to manage time and prioritize activities effectively under pressure.
* Understanding of business analysis, change management, user adoption, release management, and governance.
* Fluency in Spanish and/or Portuguese a plus
Soft Skills:
* Composure: Strong customer-facing communication and interpersonal skills with the ability to support complex engagements.
* Expertise: Working knowledge of industry best practices and implementation experience of the Salesforce product suite.
* Learner: Passion for continued education in new technologies and complex business and technical concepts.
* Passion: Dedicated to Customer Success and attentive listening skills.
* Culture: Embodies an inclusive culture and is a team player whom everyone enjoys working with.
* Trust: Ability to earn the trust of the customer and live the company's core values.
Accommodations
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Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
