at Informa PLC in Chicago, Illinois, United States
Job Description
Company Description
About Technomic:
For 50 years, Technomic has provided foodservice clients around the globe with the research, insights and strategic consulting support they need to enhance their business strategies, decisions and results.
Our subject matter experts are leaders spanning the entire spectrum of foodservice channels and disciplines, including beverage, food, nonfoods, packaging, distribution, noncommercial segments and retail foodservice. Bring industry-leading insights from the most-trusted source to your business engagements through speaking engagements, customized webinars and strategic engagements led by our team.
We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100.
Our purpose is to connect our customers to information and people that help them know more, do more and be more. No other company in the world helps more people share professional knowledge or make business connections.
We run around 800 events each year, create digital platforms based on engaging news and information content, and operate professional development programmes for individuals and businesses.
Job Description
Technomic is in search of a dynamic and qualified Account Manager to join our team. We provide the opportunity to oversee a diverse portfolio of clients across Technomic's offerings. Account Managers play a crucial role in ensuring high retention rates by demonstrating the value of our programs to meet clients' business needs. They serve as the primary drivers of our customers' success.
Position Responsibilities:
We are seeking a talented and experienced Account Manager who is self-motivated and has a proven track record in driving client engagement and maintaining high renewal rates. In this role, you will oversee a portfolio of clients across Technomic's products and services, which are accessible through our Ignite research platform (our leading SaaS platform for the foodservice industry).
The ideal candidate will have a track record of:
Relationship management
Customer success management
Providing trainings and presentations
Collaborating internally
Managing contract negotiations for renewals with existing clients
Candidates must be extremely comfortable with:
Training
Presenting
Contract negotiations
Multi-tasking
Limited travel to clients will be required.
Responsibilities:
Manage client relationships with assigned accounts
Provide excellent client service and communication
Actively work to achieve high levels of retention through our renewal cycle, including:
Ongoing engagement with clients to our Ignite platform
Managing and conducting business reviews
Contract management
Trainings
To be successful in this role, you must:
Partner and communicate effectively with internal departments as well as clients
Ensure appropriate and timely responses
Ensure on-time completion of projects
Maintain accurate and timely reporting
Manage many moving pieces efficientlyQualifications
Preferred Qualifications:
5-7 years of experience in sales, account management, customer success, customer experience, or marketing
Bachelor's degree or higher
Excellent communication skills, both verbal and written
Strong analytical and problem-solving abilities
Capability to work autonomously, collaborate with team members, and coordinate with internal departments
Experience in client-facing meetings and delivering presentations
Demonstrated success in building and sustaining relationships
Knowledge of food service industry trends or willingness to stay updated
Familiarity with Salesforce or similar CRM systems, and adeptness in using online programs and databases
Proficiency in Excel, PowerPoint, and Outlook
Salary Range: $70,000 - $85,000, commensurate with experience.
Please note that the job posting will expire on May 15th.Additional Information
Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive, and wesupport a range of working patterns
Great community: a welcoming culture with in-person and online social events, our fantastic Walkthe World charity day and active diversity and inclusion networks
Broader impact: take up to four days per year to volunteer, with charity match funding availabletoo
Career opportunity: the opportunity to develop your career with bespoke training and learning,mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. Whenit's time for the next step, we encourage and support internal job moves
Time out: 15 days PTO rising to 20 after three years and 25 after six... For full info follow application link.
Informa is committed to equal employment opportunity for all employees and applicants for employment without regard to age, colour, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status.
