at Salesforce in Chicago, Illinois, United States
Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryCustomer Success
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Role Description
We're looking for exceptional candidates to join the Partner Success organization. In the role of Delivery Architect, you will help partners within our ecosystem create successful customer implementations by acting as a Salesforce delivery subject matter expert. You will engage with our implementation partners to help increase customer value, adoption, and minimize attrition risk. Additionally, you would build C-Level relationships with our largest most sophisticated customers and build a network of implementation partners through delivery and technical thought leadership and mentorship.
The Delivery Architect will work across regions and operating units to identify potential risk in implementations and advise partners through point in time reviews both pre-implementation and during the project life cycle. Through their engagements and common execution methodology, the Delivery Architect provides proactive and reactive implementation and architectural direction specialized to prioritized products. Working alongside stakeholders across Partner Success, the Delivery Architect supports Global System Integrators (GSIs) and Regional Partner success strategies, develop their capabilities and ensure global coverage of our risk and growth opportunities in the ecosystem
This role can be office or remotely based with a strong emphasis on in-person collaboration with our partner teams. You'll need to be a team player with a collaborative and consultative work-style, and you will demonstrate proven ability to engage with executives internally and externally to drive alignment and agreement. You will also possess a high level of personal accountability and the ability to thrive in a high-velocity, highly dynamic work environment with tight deadlines.
Your Impact
Collaborate with partners to provide technical advisory on Core Salesforce technology at points in time along the project lifecycle: during the pre sale and delivery phases of project implementations (use cases, architecture, delivery plans).
Identify the risks, assess progress and provide guidance and enhancements needed on implementation and architectural best practices.
Identify embedded staffing needs to address partner capacity and competency constraints, and work with the Customer Success Group (CSG) structure as needed for placement of billable consultants.
Identify the gaps and enhancements needed on technical and architecture best practices. Work with Partner Success teams across Sales / Delivery / Regions / Scale Programs to incorporate materials as needed for scaled partner success.
Author and coordinate creation of content; present or facilitate 1:many or 1:few engagements to support best practice distribution to the Partner community.
Provide point in time reviews of partner & customer project deliverables (e.g. approach, architecture, staffing plans) to assess progress, provide guidance, assess risks and... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
