at CDW LLC in Vernon Hills, Illinois, United States
Job Description
The Principal Edu Solutions Architect is responsible for working in collaboration with the Edu Product Development team to drive technical strategy for core technologies within the CDW Amplified for Education portfolio. Design and develop capabilities (supporting internal delivery and external custom tooling) that enable and empower Education customers to get the most out of their Edtech investments. Additionally, the Principal Edu Solutions Architect will work with various teams across CDW to run POCs and projects to enhance and standardize both internal and external CDW Education solutions.
Key Areas of Responsibility
Builds Proofs Of Concept in connection with Microsoft Roadmaps to validate possible service/SaaS development.
Assesses internal Delivery team processes and identifies areas for improvement. Design and implement tooling automations and processes to streamline delivery processes.
Collaborates with Edu Product Development team to define and validate technical solutions and capabilities for Microsoft Collaboration solutions.
Collaborates with the Microsoft for Education team to identify and develop new services and solutions to help build value added services
Define and document investigations around best practices across core CDW Amplified for Education Portfolio
Evangelism of core technology pertaining to CDW Amplified for Education portfolio
Identify emerging practice opportunities within the partner technology landscape
Assists with large technical Edu custom projects as needed to identify new opportunities for scalable solutions.
Discover and identify customer requirements and build custom engagements leveraging the best of services and products
Provide technical support and consulting both internally and externally to clients
Key SME for solutions centered around SDS, Intune for Education, Co-pilot for Education, and Teams for Education
Other Responsibilities
Stay current on Microsoft Education solution changes and modifications
Work to support customers as needed if escalated from the support team
Deliver on all Service Delivery products as needed or applicable
Education and/or Experience Qualifications
Min 3+ years managing a technical team
Bachelor's degree in Computer Science, Information Systems or related discipline, or equivalent relevant experience in addition to the required experience requirement (Background as a Technology Director, Technology Coordinator, or similar role may be considered)
Min 5+ Years managing Microsoft for Education
Scripting experience (node.js, python, APIs, etc)
Required Qualifications
Familiarity with Microsoft for Education admin console and Microsoft APIs
3+ years professional systems administration experience
An ability to balance and plan the short-term and long-term actions of the team
Exceptional customer service orientation
Strong documentation skills
Ability to think creatively and come up with proactive ideas that will add value to customers and partners
Strong passion for learning and teaching others
Preferred Qualifications
Convey technical information and recommendations clearly and concisely
Create engaging presentations
Excellent oral and written communication skills
Experience working with large schools in K12 or higher Education
Experience working with State level organizations (Departments of Education or Education agencies)
Familiarity with project management tools like Monday/Jira
CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace.
