at Northwestern University in Evanston, Illinois, United States
Job Description
Job Opening Id: 50144
Department: Facilities Mgmt EV
Salary/Grade: NEX/13
Position is part of a collective bargaining unit. Pay for this position will be $23.45 per hour. Rate is determined by collective bargaining agreement.
Job Summary:
The Facilities Customer Support Specialist (CSR) provides support to internal (Facilities) and external (University) stakeholders to ensure Facilities can deliver safe, sustainable, and a reliable campus environment. Responsible for processing all activities included in the lifecycle of service requests from receipt through completion, ensuring data accuracy integrity for successful inclusion in financial reporting. The CSR must maintain a close working relationship with all units in Facilities and schools and units at the University and is relied upon to support various programs and procedures administered by leadership. All functions are performed with a high degree of independence and must be performed with integrity.
The role will support the department’s mission and values by exhibiting the following: inclusiveness, respect, initiative, collaboration, innovation, and accountability. The incumbent will strive to provide excellent service when performing job responsibilities and will practice safe work procedures and follow safety rules at all times.
Specific Responsibilities:
Customer Service Intake and Support
- Provides excellent customer service by phone, email and in-person; Answers questions pertaining to requests, scheduling, job costing, etc.; Serves as a trusted, collaborative resource to the University community.
Data Investigation
