Executive Account Director

at Cushman & Wakefield National in Chicago, Illinois, United States

Job Description

Job TitleExecutive Account Director

Job Description SummaryThe Executive Account Director is a key role at C&W with responsibility to provide exceptional service delivery and financial performance to Global Occupier Services clients in collaboration with the service lines. This position must adhere to C&W's global standards and contractual commitments with the goal of expanding the client relationship. The Account Executive is responsible for $10M - $100M+ revenue and leading one or more enterprise accounts within Global Occupier Services (GOS) across one or more service lines below:

1.Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)

2.Project & Development Services

3.Transaction Management

4.Portfolio Administration

5.Workplace and Portfolio Strategy

Provide leadership and management across all aspects of the accounts including, but not limited to,

1.Service Delivery Excellence, Innovation, and Evolution

2.Client Experience & Relationship Management

3.Talent Management and Team Development

4.Financial Performance (including P&L, contract expansion / renewals etc.)

5.Expanding Share of Wallet

6.Account Risk Management
Job Description
Responsibilities
Obtain a thorough understanding of the client's business goals and strategies to align real estate and facility management services to contribute to these objectives
Establish and implement the overall vision, strategy and measurement metrics to the applicable service lines
Develop and maintain strong client relationships clients, vendors and partners
Implement and manage account governance process
Provide disciplined contract management to meet superior delivery of all contract deliverables
Contribute to GOS Management team to develop service delivery strategies, structure service delivery model, alternative pricing, identify team members and lead multi-disciplinary team preparing responses to RFPs and presentations
Identify existing and new opportunities for enhancing service solutions and capabilities
Oversee risk mitigation and dispute resolution for client and C&W
Lead and actively manage account talent in partnership with HR, including promotion of diversity & inclusion, talent reviews, performance reviews, succession planning etc.
Drive collaboration and performance of all partners including Finance, HR, Sourcing, Legal, GCI etc.
Responsible for revenue generation, account P&L management, profitability and overall financial performance
Have a thorough knowledge of the C&W global platform and contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
Ensure quantitative and qualitative analytics and evidenced-based decision making
Presentation Skills
Business Acumen
Service Delivery Thought Leadership
Bachelor's degree required
Master's degree or MBA preferred
Minimum of 15 years at Senior Management level or other similar capacity
Experience in directly leading and managing multi-discipline teams
Client, P&L and contract management experience
Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.

Requirements
Ability to develop positive working relationships with agencies, local government officials, and business community members
Possess technical domain knowledge (one or more in IFM, PDS, TM, LA, SCON)
Skilled in financial analysis and knowledge of financial concepts
Ability to comprehend, analyze and interpret complex business documents
Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets. May be required to travel outside between client sites in varying weather conditions.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.

aap/eeo statement
C&W provides equal employment opportunity to... For full info follow application link.

Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.