Systems Engineer, Storage and Backup Technical Eng

at Zones, LLC in Auburn, Washington, United States

Job Description

Description
Position at Zones LLC.

Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

This position is remote but the selected candidate will need to work east coast hours.

Systems Engineer, Storage and Backup Technical Engineer

As a Systems Engineer, Storage and Backup Technical Engineer, you will be responsible for providing white glove, world class service to Zones clients. You will be the first point of contact for several types of customer engagements, providing day-to-day comprehensive technical support to administrators and users from initial challenge through complete resolution.
This will include supporting new client service request and troubleshooting and resolving all technical issues. Strong verbal and written communication are essential to client satisfaction.

What you'll do as theSystems Engineer, Storage and Backup Technical Engineer:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Systems Engineer, Storage and Backup Technical Engineer responsibilities:
Rapidly establish a good working relationship with customers and colleagues
Flexibility and ability to adapt to ambiguous and changing situations
Strong customer service, communication, interpersonal, and analytical skills
Stay up to date with technological changes in the industry via internal and external training.
Enforce ahigh-qualitycustomer service culture, where every client feels like the one and only.
Share and document your knowledge with teammates and guide them in the resolution of complex technical problems
Need to be able to work independently and provide guidance to new staff on the team
Troubleshoot incidents, identify root cause, fix, and document problems, and implement preventive measures.
Ensure accurate and timely resolution of all assigned issues, conforming to a strict SLA
Acting as a subject matter expert (SME) across all supported subject areas.
Experience coordinating resolution of L1/L2 support issues, and escalations as required
Design and prepare technical reports, charts, and graphs to record results.
What you will bring to the team:

Education/Work
Bachelor's degree in Computer Science, or 5+ years of equivalent in work experience.
Technical Skills & Experience

Required:
In-depth knowledge of data storage concepts, backup solutions, and disaster recovery strategies and solutions are a must
Operational experience with virtualization technologies like VMware vSphere and Hyper V and the associated SAN storage designs and recovery options.
Operational experience with Commvault Backup technologies is a must.
Deep Understanding in the differences and applications of various storage technology protocols such as iSCSI, Fibre Channel, FCoE, NFS, SMB/CIFS, HTTP and NVMe-oF
Knowledge of a variety of Storage and Disaster Recovery vendors technology including NetApp, PURE Storage, Veeam, Cisco, Dell, Comm Vault, and Cohesity
Nice to Have:
Scripting/Dev OP's capabilities
Experience with ticketing systems such as Service Now
Knowledge of various vendors API's and understanding of RESTful API development.
Compensation:

Qualified candidates can expect a salary range of $100,000 - $120,000.

Note: Compensation is benchmarked on local New York City area market rates. Qualified candidates in other... For full info follow application link.

At Zones, we don’t just acknowledge diversity, we make it the foundation of how we conduct business and how we support our employees and communities. Zones is a certified Minority Business Enterprise (MBE) and Corporate Plus member of the Northwest MSDC (Minority Supplier Development Council). We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, sexual orientation, national origin, age, citizenship, marital status, disability, gender identity or Veteran status.