Part-Time HGCE Conductor - Hershey's Chocolate Wor

at The Hershey Company in Hershey, Pennsylvania, United States

Job Description

Part-Time HGCE Conductor - Hershey's Chocolate World $15+

Posted Date: 
 
 May 1, 2024

Requisition Number: 
 
 121878

Job Location: Hershey, PA
Hourly Pay Rate: $15.00 or more based on experience
Minimum Age: 18 years of age or older
Availability: Requires availability to work nights, weekends, and holiday shifts

Hershey's Chocolate World is the most popular brand experience in the world. Nearly four million guests visit our location in Hershey, Pennsylvania every year. Our guests come to experience our attractions, enjoy dining in our food court, and shopping for souvenirs, treats and gifts. Part of what makes our guests' experience so amazing is the exceptional customer service our team provides. In fact, our mission is to create extraordinary impressions through our people. If you would like to be part of the Hershey's Chocolate World team that brings our mission to life every day, keep reading to find a career that fits your interest and abilities.

This is a part-time position located in Hershey, Pennsylvania, with work hours being primarily in the summer and the fall. The company will not provide relocation assistance or other employment benefits for this position.

HGCE Station Conductors work in our brand-new, exciting cinematic theater show. The Station Conductors will circulate and interact with guests in character prior to their entrance onto the station platform, board guests onto the platform via a microphone, and are responsible for delivering lines over a mic in the theatre. The Conductor will perform other theater-related duties as needed. The required skills for this position include the ability to speak in front of a large audience and to multi-task with quick turnaround. The Conductor must be able to deliver exceptional customer service and guest interaction while maintaining the integrity of the HGCE experience and staying "in character".

Hershey's Chocolate World requires a focus on exceptional customer service and expects employees to be approachable, courteous, knowledgeable about our products, able to clearly communicate with guests and assist them with questions and provide general information to guests with a high level of professionalism.
Summary of major duties:
Must demonstrate our Customer Service Pledge
Must be approachable, showing that our guests are our priority
Must initiate contact with our guests by being courteous and greeting them with a smile Must be willing to listen to our guests and provide for their needs
Must provide a genuine Thank You to every guest
Memorize a few lines from an approved script
Listen to customers and provide information to assist them
Maintain cleanliness of the theatre, pre-show, and staging areas
Maintain HGCE experience ambiance and speak clearly to an audience
Assist guests into the pre-show and theater
Minimum knowledge, skills and abilities required to successfully perform major duties/responsibilities:
Must maintain a neat appearance and meet the uniform standards Must be able to push, pull, lift, and carry 25 pounds
Must be able to walk or stand for 5-8 hours Ability to bend, stoop, and twist
Pushing wheelchairs may be required
Must be able to interact with and speak clearly to a large audience
Must be able to clean up station and theater areas (trash, lost and found items, sweeping the floor, cleaning seats, and returning empty sample carts/obtaining filled carts)
Must be able to communicate effectively with guests, fellow coworkers, and function effectively as part of a team
The position requires a focus on exceptional customer service and expects the individual to be: approachable; courteous; knowledgeable about our products; able to clearly communicate with guests and assist them with questions; and able to provide general information to guests with a high level of professionalism
Must be able to proficiently read, write, and speak English
Minimum Education and Experience Requirements:
Experience: Public speaking and/or theatre experience is preferred but not required
Education: High school diploma or GED equivalent is preferred but not required

This description covers the most significant duties performed but may be responsible for other minor related work assignments.

Nearest Major Market: Harrisburg

The Hershey Company is an Equal Opportunity Employer. The policy of The Hershey Company is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws. 

The Hershey Company is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans