Surveyor Services Specialist

at AAAHC, Inc. in Deerfield, Illinois, United States

Job Description

About us:

AAAHC advocates for the provision of high-quality health care through the development and adoption of nationally recognized standards. We provide a valuable survey experience founded on a peer-based, educational approach to onsite review. The AAAHC Certificate of Accreditation demonstrates an organization’s commitment to providing safe, high-quality services to its patients—every day of the 1,095-day accreditation cycle.

Our work environment includes:

• Brand new, modern office setting
• Complimentary snacks in the office
• 37.5 hour work week
• Growth opportunities
• Wellness programs

About the Role:

Reporting to the Director, Surveyor Services, the Surveyor Services Specialist is the central point of contact for Surveyors and responsible to ensure incoming requests for support and collaboration are prioritized and triaged in a timely and professional manner. This role supports the development and management of the AAAHC Surveyor Team, comprised of approximately 300 physicians, nurses, and other healthcare professionals. The Specialist is responsible for a wide range of project and process management, provides operational support, and exercises independent judgment.

The Surveyor Services Specialist drives robust Surveyor engagement providing the Surveyors with up to date information on AAAHC policies, procedures, and resources relevant to their role. The Specialist also maintains Surveyor profile information necessary for administering survey privileges (i.e., badges) and scheduling, and analyzes performance data to drive consistency and ensure ongoing competency of the Surveyor cadre.

• Serve as a central point of contact for Surveyors to ensure incoming requests for support and collaboration are prioritized and resolved and/or triaged in a timely and professional manner.
• Develop and manage contributions to the Surveyor Newsletter (SNE); regularly communicate with all Surveyors to ensure they are up to date on and compliant with AAAHC policies, procedures, education, and resources relevant to their role as Surveyors.
• Support the survey privileging and badging process for all Surveyors in accordance with CMS and AAAHC Accreditation standards, federal and state laws, and AAAHC policies. Maintain Surveyor profiles including system monitoring and profile change approval processes.
• Serve as AAAHC survey badging subject matter resource internally; monitor Surveyor badging compliance on an ongoing basis for Surveyors seeking new badge privileges and ongoing maintenance as required.
• Monitor Surveyor utilization and collaborate with Operations Scheduling Coordinators to ensure survey volume conducted is within established AAAHC guidelines. Generate weekly reports to monitor utilization; communicate with Surveyors with updates on status as necessary.
• Monitor and analyze Surveyor client, HQ Operations staff, Accreditation Committee evaluations and other performance data to monitor Surveyor performance against AAAHC competency expectations. Generate and distribute periodic performance evaluation data to Surveyors. Identify and
  
  

  PI240516030

  
  
  Accreditation Association for Ambulatory Health Care (AAAHC) is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.