at Dot Foods, Inc. in Mount Sterling, Illinois, United States
Job Description
Description
Your Role: Embark in a 12- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire.
Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution.
Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation
Process customer orders to ensure internal order deadlines are completed on time
Go above and beyond to meet customer needs, including appropriate use of empathy
Work closely with a team to include, outside sales, regional teammates, and internal customers.
Applies lean thinking and tools to identify and eliminate waste in all areas of the position
Role Specifics:
Full-time: Monday - Friday
Travel: 4-5 nights per year for industry events, customer visits or meetings. Must have the ability to travel independently, as needed, without restriction by all modes of transportation, including car, plane, or train
We Need You To Have:
High School Diploma
Excellent verbal and written communication skills
Proficient in Microsoft programs such as Office, Word, and Excel
Ability to process a high volume of request (email/phone) at a fast, accurate pace.
We'd Like You To Have:
Bachelor's Degree
Two years in a professional, Customer Service environment
Appetite and proven ability to build customer relationships
Ability to effectively manage multiple tasks simultaneously
What Can Dot Offer You?
As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture within the business. As a vital part of that family unit, we want to ensure you feel included and respected for any differing ideas. We appreciate those opinions and count on them to make us successful. In addition to an inclusive working environment, we will provide you with:
Wage Range: $16.32 - $24.48 per hour
Significant advancement opportunities
Potential to work from home after 1-year
Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety.
EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
EOE/AA Employer- We will not discriminate in our employment practices due to applicant’s race, color, religion, sex, national origin, veteran or disability status
