at Northwestern Memorial Healthcare in Chicago, Illinois, United States
Job Description
Location Chicago, Illinois
Business Unit Northwestern Medical Group
Job REQID 136047
Job Function Customer Service
Shift Day Job (1st)
Benefits
$10,000 Tuition Reimbursement per year ($5,700 part-time)
$10,000 Student Loan Repayment ($5,000 part-time)
$1,000 Professional Development per year ($500 part-time)
$250 Wellbeing Fund per year($125 for part-time)
Matching 401(k)
Excellent medical, dental and vision coverage
Life insurance
Annual Employee Salary Increase and Incentive Bonus
Paid time off and Holiday pay
Pay Starting at: $20.23+ per hour based on experience
Northwestern Medicine is powered by a community of colleagues who are purpose-driven and committed to our mission to deliver world-class care. Here, you'll work alongside some of the best clinical talent in the nation leading the way in medical innovation and breakthrough research with Northwestern University Feinberg School of Medicine.
We recognize where you've been, and we support where you're headed. We celebrate diverse perspectives and experiences, which fuel our commitment to equity and culture of service.
Grow your career with comprehensive training and development opportunities, mentorship programs, educational support and student loan repayment.
Create the life you envision for yourself with flexible work options, a Reimbursable Well-Being Fund and a Total Rewards package that support your physical, mental, emotional and financial well-being.
Make a difference through volunteer opportunities we offer in local communities and drive inclusive change through our workforce-led resource groups.
From discovery to delivery, come help us shape the future of medicine.
Description
The Pre-Service Specialist reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.
The Pre-Service Specialist will schedule and pre-register patients for their upcoming service at Northwestern Medicine. This role includes scheduling the patient, updating the insurance information, performing medical necessity checks as appropriate, verifying the authorization was initiated by the physician's office, check-in and check-out, and contacting the patient to notify them of any possible patient financial responsibilities.
Responsibilities:
Politely and promptly answers and appropriately triages department telephone calls in an efficient, professional manner.
Correctly identifies and collects patient demographic information in accordance with hospital standards.
Schedules appointment in centralized scheduling system, in accordance with AIDET service standards using scripted language for greeting the caller, reviewing the scheduling activity and summarizing the transaction at the end of the call.
Consistently practices Patients First philosophy and adheres to high standards of customer service. This includes setting an example to peers, coworkers, etc. by fostering a team atmosphere.
Is proactive in preventing issues with patient visit by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information and documenting order retrieval in notes for check-in person.
Communicates information to the patient regarding questions about physician referrals, insurance referrals and consultations. Collects authorization numbers in appropriate systems as applicable
Proactively obtain Email addresses and help enroll patients in Patient Portal
Interacts with various hospital departments and physician's offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner.
Utilizes multiple online order retrieval systems to verify or print the patient's order
Reach out to patients to schedule an appointment as defined
When necessary, requests interpreter services for patient's visit with Patient Representative Department. Utilizes the language line of the hospital to schedule patients who require interpretation service.
Understands minimum data set required for a complete registration, collects and verifies critical data and updates that information into registration system
Understands departmental and individual quality metrics, including- abandonment rates, average answer delay, RONA, AIDET scorecard, quality reviews, and not ready %.
Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails.
Proactively analyzes account activity, identifies problems, and initiates... For full info follow application link.
Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability or sexual orientation.
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