Customer Delivery Specialist

at MRA - The Management Association in Champlin, Minnesota, United States

Job Description

Job Title: Customer Delivery Specialist
Company: Rapid Packaging
Location: Champlin, MN 55316 (position is located ONSITE – hybrid work available after 9-month training and onboarding)
Hours: Monday – Friday (8 a.m. – 5 p.m.)

Rapid Packaging has an exciting new opportunity for a Customer Delivery Specialist to become part of our energetic and dedicated Customer Delivery team!  Our Customer Delivery Specialist makes an impact serving as both a key interface and essential resource for our customers.  The position also provides key support to the sales staff by resolving customer inquiries and problems, processing customer requests for products and preparing price quotes and proactively generating additional sales to customers.

Rapid Packaging is a customer focused, growth-oriented company and has been recognized as a Top Workplace in MN!  As an employee of Rapid Packaging, you will become part of an energetic culture and team environment that truly recognizes its employees’ hard work.  We offer competitive pay and a comprehensive benefits package.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Partners with the outside sales team to meet and exceed customer’s service expectations.
Provides timely and accurate information to customers regarding unit prices, inventory levels, availability, freight/shipping costs and delivery time
Responds to customer order inquiries, prepares price quotation, and initiates purchase orders
This role is the first point of contact for many customers and prospects, so strong communication skills are essential.
Ability and interest in learning about Rapid product lines.  Employee will make recommendations to the customers or prospects that contact us via phone or email.
Processes customer orders, changes, and/or returns per established department policies and procedures.
Helps create the customer experience by building and maintaining friendly and professional customer relationships.
Computes price, discounts, shipping costs, and sales margins.
Investigates and resolves routine requests and customer complaints such as product quality and missing or delayed shipments.
Identifies, suggests and closes additional purchases of products and services to customers.
Performs administrative duties such as filing copies of orders and maintaining up-to-date customer information in the database.
REQUIREMENTS:
College education preferred and at least five years related experience and/or training, or equivalent combination of education and experience
Previous experience in distribution or packaging industry helpful
Excellent interpersonal communication skills in oral and written format
Ability to work in a team environment; can manage change and multiple priorities
Ability to communicate directly to customers via phone and email
Results driven; detail oriented with a strong sense of urgency
Demonstrated proficiency with Microsoft Office software and other spreadsheet applications
Familiarity to ERP computer software platforms helpful
APPLICATION INSTRUCTIONS
Please submit resume and salary requirements to hrmanager@rapidpackaging.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability, or any other federal, state, or local protected class.

We Make it Easy
Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees.
As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.

MRA is an Equal Opportunity/Affirmative Action Employer