at Mastery Logistics Systems, Inc in Lake Forest, Illinois, United States
Job Description
Duties: Guide the development process and knowledge base for the team and act as a resource and mentor to the site reliability engineers. Ensure the team follows established guidelines while working collaboratively to improve the use of our application. Work collaboratively with Mastery support, engineering, and customers to research and identify root cause of issues. View and interpret activity and error logs to determine impact and severity of performance issues within our software. Diagnose and troubleshoot complex software issues while understanding an external customer’s business processes within the logistics industry. Represent the Mastery brand & values during all client interactions. Manage and work active tickets escalated into Tier 3. Identify, communicate, and escalate critical issues to appropriate internal engineering teams. Monitor software applications, and work with third party vendor applications and other software related support functions. Troubleshoot software issues and collaborate with support teams, quality assurance, and software development for remediation. Telecommuting is permitted.
