Lead Asset Protection Specialist - LEADA011872

at GOODWILL INDS-SE WI & METRO CHICAGO in Skokie, Illinois, United States

Job Description

The Lead Asset Protection Specialist is responsible for conducting compliance audits of retail operations to evaluate point of sale and financial records to identify potential loss to the organization. This role also assists with basic team operations as needed, supporting the development and onboarding of team members.

RESPONSIBILITY LEVEL:

Implements strategies to achieve the goals for the organization and Asset Protection. Implements, revises, and sustains policies, procedures and programs. Typically works on projects and initiatives that span 3 - 12 months.

PRINCIPAL DUTIES:

1. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. May serve as a team member or subject matter expert on formal projects or within the department. Effectively engages in change affecting her/him, communicating appropriately with supervisor. Follows through on learning, skill building, and practice necessary to adapt to change.

2. Problem Solving: Light supervision; works independently. Periodic review of work by manager or senior coworker. Solves problems of moderate to advanced complexity; able to identify root cause, interpret data and resolve issues.

3. Technical Skill: Understands and applies professional principles and skills within area of specialization to modify processes to resolve situations.

4. Community Engagement: Champions Goodwill's community engagement initiatives and serves as an ambassador for Goodwill in the wider community.

5. Retain understanding and working knowledge of the company's policies and procedures. Able to properly train employees of the policies, when appropriate.

6. Partner with the Area Manager, Asset Protection to provide support for AP team members. This includes assisting with basic team operations as needed, supporting the development and onboarding of team members, and leading by example through being a change ambassador, demonstrating business acumen and sharing best practice knowledge.

7. Conduct compliance audits of retail operations to evaluate POS and financial records to identify potential loss to the organization.

8. Heighten store Loss Prevention awareness through site visits, AP topics of the month, and training.

9. Serve as support to management in dealing with aggressive customers or any workplace violence issue.

10. Conduct Safety inspections and communicate hazards to management.

11. Maintain accurate information and efficient record keeping.

12. Recover assets and/or carry out safe apprehensions.

13. Assist in internal investigations at the direction of the Regional Loss Prevention Investigator.

14. Audit compliance to store LP Standards (Alarm tests, employee Shop Policy enforcement, equipment, etc.)

15. Responsible for completing other duties/responsibilities as assigned.

REQUIREMENTS:

1. Two years of college education or experience equivalency, and a minimum of 3 years' experience.

2. Experience in loss prevention.

3. Able to travel to all stores within Goodwill SEW and work a varied schedule week to week with flexible hours.

4. Valid driver's license required.

5. Working knowledge of case management systems. Knowledge of POS systems and understanding of user faced transaction processes preferred.

6. Working knowledge of CCTV and alarm monitoring systems (burglar and fire).

7. Wicklander-Zulawski Interviewing & Interrogation Techniques Training preferred.

CORE CULTURAL COMPETENCIES:

1. Customer...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity