at GOODWILL INDS-SE WI & METRO CHICAGO in Chicago, Illinois, United States
Job Description
The Job Coach Deaf and Hard of Hearing is responsible for providing retention services, on-the-job training and support to Goodwill's Deaf and/or Hard of Hearing (DH/H) customers in search of or placed in employment. Provides support for new hire orientation, acceptable work habits, life skills, teamwork, realistic work expectations, problem solving, communication, job-seeking and job retention skills.
RESPONSIBILITY LEVEL:
Understand and abides by policies, procedures, and programs. Typically works on projects and tasks that span 1 day - 3 months.
PRINCIPAL DUTIES:
1. Facilitate effective communication between the Deaf/HOH and hearing employees using spoken English and sign language. Interpret meetings, trainings and other interactions that require interpreting services.
2. Provide Professional Employment Skills Training, customer service and retail training to Deaf/HOH clients. Topics include include basic computer skills, interviewing skills and resume development. Arrange one-week internships for clients with employers to provide clients with necessary tools to become gainfully employed.
3. Act as liaison to and maintain excellent working relationship and communication with employers, union, public and private employment agencies and other Goodwill staff to develop job opportunities and modification services that match both business and job seekers needs.
4. Develop, implement and monitor Individual Service Plans establishing appropriate goals and objectives for each individual consumer. Provide and document follow-up to assure attendance and analyze progress. Use communication with employers, phone calls, personal interviews and work site visits to monitor progress.
5. Through job coaching, assist customers in acclimating to their new work environment and assess any potential job challenges at their work sites.
6. Provide job retention instruction to customers at their work site, as needed, by assessment of job challenges. This instruction includes, but is not limited to attitude, job skills, appearance, punctuality, work ethic, conflict resolution and time management.
7. Develop and conduct workshops/presentations that meet the specific needs of employers and employed customers at specific work sites.
8. Utilize Case Worthy system to maintain and provide regular updates on customer progress and issues with DRS Counselors and in the individual's confidential case file, and complete all placement reports. Conduct timely processing of all necessary records including Monthly Progress Reports, eight-week staffings, case notes, computer entries, i.e., placements, follow-up and status change and Employer Job Orders.
9. Project and Change Management: Effectively plans and manages own work to reliably complete routine job responsibilities and special assignments. Follows through on learning, skill building, and practice necessary to adapt to change.
10. Problem Solving: General supervision, with work regularly reviewed by manager or senior coworker. Uses technical skills and knowledge to manage day-to-day tasks.
11. Technical Skill: Practical, working knowledge of tasks, responsibilities, policies and procedures. Able to learn and apply new concepts.
12. Community Engagement: Serves as an ambassador for Goodwill in the wider community. Participates in volunteer opportunities as schedule and interest permit.
13. Responsible for completing other duties/responsibilities as assigned.
REQUIREMENTS:
1. Two years of college education or experience equivalence.
2. Prior experience working with deaf and HOH individuals.
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
