at Aon in Chicago, Illinois, United States
Job Description
Aon Is Looking for a Senior Director - Business Process Management - Cash Cycle
As a Global Process Business Management Senior Director, you will report directly to the Head of Business Process Management and Client Delivery.
This is a hybrid role with the flexibility to work both virtually and from our Aon offices.Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.What the day will look like
As the Senior Director - Business Process Management - Cash Cycle, you will be responsible for leading colleagues, setting priorities, and ensuring the portfolio of business processes supporting the Shared Operations organization are well designed and transformation initiatives implemented drive efficiency and effectiveness across the organization. You will play a senior-level role focused on managing and optimizing specific business processes on a global scale. The primary responsibility of the Sr. Director, Global Business Process Management is to ensure that the processes under their ownership are efficient, effective, and aligned with the overall organizational goals and strategies. To achieve this, you will work in collaborations across various groups, geographies, and functions to design and document processes, systems, failure modes, risks and controls.Job Responsibilities:
Leading a broad team of individuals and providing direction, guidance to team members to achieve a common goal. Develop a team strategy, training team members, facilitating team communication, monitoring, and managing team's work, and ensuring all internal controls are operating efficiently and effectively.Process Design and Improvement
Align the process objectives with the overall organizational strategy and goals.
Collaborate with key team members, such as senior executives, department heads, and functional leaders, to understand their needs and ensure that the processes support their strategic priorities.
Take ownership and accountability for a portfolio of global business processes, which may include areas such as business process support for Risk and Human Capital client service offerings, finance, human resources, and procurement.
Design and implement standardized, best-in-class processes that promote operational excellence and drive continuous improvement.
Identify process gaps, inefficiencies, and opportunities for automation or optimization.
Foster a culture of continuous improvement by promoting the use of Lean Six Sigma, process optimization methodologies, and other approaches.
Encourage innovation and explore new technologies or approaches to enhance process efficiency and effectiveness.
Lead change initiatives related to process improvements or redesigns.
Develop organizational change plans, including communication, training, and collaborator engagement strategies, to ensure smooth transition and adoption of new processes.Governance and Compliance
Establish key performance indicators and metrics to measure process performance and effectiveness.
Regularly monitor and analyse performance data to identify trends, opportunities, and areas requiring improvement. Implement corrective actions as needed.
Develop and implement governance frameworks to ensure adherence to policies, procedures, and regulatory requirements.
Monitor process compliance and identify areas of non-compliance, taking necessary actions to address risks and ensure process integrity.Stakeholder Management
Build strong relationships and collaborate with team members at various levels across the organization to understand their process requirements and gather feedback.
Engage with partners to drive process adoption, manage expectations, and communicate process changes or updates.
Collaborate with process owners and functional leaders across different departments or business units to ensure process integration and standardization.
Share best practices, leverage synergies, and drive a cohesive approach to process management.Team Leadership
Lead and mentor a global team responsible for supporting process management activities, including process analysts, business process owners, or subject matter experts.
Provide guidance, coaching, and development opportunities to enhance their skills and capabilities.
Implement high impact priorities.
Collaborate across the organization to synthesize and develop long-term... For full info follow application link.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. Aon is committed to a diverse workforce and is an affirmative action employer.
