at True Value Company, LLC in Cary, Illinois, United States
Job Description
The Business Support Specialist is an experienced liaison responsible for supporting all internal & external customers throughout all areas of our diverse multifaceted business. In addition to providing excellent customer support, this position features a wide range of responsibilities including: maintaining and processing accurate customer data, order management, growth and sales team support, program & sales analytics, customer relations, and business communications. The Business Support Specialist is an integral team member working within a fast-paced work environment in conjunction with Sales, Marketing, Manufacturing, onsite departments, and other company locations.
Responsibilities: (May perform other duties and responsibilities, as assigned).
Provides multi-functional account support for all TVM, GPM, Majic & Shurline customers: $1K - $40M sales
Order Management including: Purchase Order & Pricing review, Order Entry, Inventory coordination with Production & Inventory Control Department, and Warehouse/Shipping overview
Provide guidance, problem solving, issue resolution, and alternative action recommendations for Customers, Sales Team, TVM Departments and Corporate locations
Coordinate and execute Marketing and Paint Strategy Team plans, Product set-up, program rollout, customer communications, product knowledge, and system updates
Communicate new/changed information related to customer accounts, programs, systems, products, procedures, etc. to all Sales Team (including field), Marketing, and Accounting
Analytics: Create, maintain, and provide ongoing data mining, sales reports, program tracking, inventory reports, and account reconciliations for Customer Accounts, Sales Team, Marketing, and Accounting
Management, Review, and Execution of Growth, Equipment, and Sales Contracts
Ongoing system management, system program coordination, updates, & implementation; Numerous Customer and 3 Party Portals, TV Corporate systems, TVM systems, TVM programs
Managing daily inbound call volume within the department; customers, consumers, business partners, etc.
Acquisition and New Customer Onboarding
Review and maintain individually assigned accounts to ensure effective, pro-active workflow management
Encourage and promote knowledge exchange sessions with other departments throughout TVM/TV
Maintain, Monitor...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity
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