at Great Wolf Lodge in Gurnee, Illinois, United States
Job Description
Job Description
Pay: $16 per hour
At Great Wolf, theRetail Attendantprovides customers with lasting memories by assisting in the sale of memorabilia and other products. The Attendant guides customers while maintaining the cash register, ringing sales, processing returns, and closing out the register.
Essential Duties & Responsibilities
Communicates with guests to assist in purchasing decisions
Provides outstanding customer service and engage in suggestive selling
Ensures the daily operation of the retail outlet adheres to operating procedure guidelines
Assists in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting
Ensures retail outlet adheres to the highest standards of cleanliness, presentation, and service
Assists in other retail outlets as needed
Basic Qualifications & Skills
Some High School education or equivalent
Flexibility regarding scheduling based on business demands
Experience utilizing basic math skills with ability to add, subtract multiply and divide
Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures
Successful completion of a criminal background and drug screen.
Desired Qualifications & Traits
Previous experience demonstrating strong customer service
Ability to multi-task and prioritize a variety of tasks with minimal direction
Previous experience with cash transactions and Point of Sale systems
Proven teamwork skills
Enthusiastic and energetic
Physical Requirements
Ability to lift up to 30 lbs.
Able to sit and/or stand for long periods of time
Able to bend, stretch, and twist
