at Nielsen Consumer LLC in Chicago, Illinois, United States
Job Description
Company Description
REFID957987Job Description
Establish and maintain a close relationship with Vendors and act as the primary point of contact between Vendor and NielsenIQ
Ensure vendor keeps contractual obligations and take corrective action if not
Drive future innovation conversation with vendors to fully leverage vendor's expertise in consumer engagement, technology and data management
Work with vendors to develop, monitor, maintain, and prioritize project plans for vendor-side enhancements and/or issue resolution, keeping key NIQ stakeholders (cross-functional work team and management) informed on all vendor-related topics (progress against enhancement, data delays, etc)
Facilitate internal NIQ stakeholder conversation that are necessary to answer vendor questions or determine the appropriate guidance to provide to vendor
Be a core member of the US Panel cross-functional team to drive any vendor conversations, conduct data quality checks, and other pre-onboarding activities.
Ensure that NIQ has comprehensive and up to date documentation of everything related to vendor data collection and panelist engagement, Identify and document best practices across vendors, drive future improvement ideas
Handle vendor related purchase order, payment, billing concerns, contract extensions
For new vendors: support the Vendor accreditation process with Data Science, Technology and Operations. Work with the local Ops team or Program managers to finalize onboarding plans for Vendors linked to Consumer Intelligence coverage expansion or revenue or new product offerings. Ensure the onboarding of the Vendor according to the requirements provided by Data Science and Panel Product Leader in a timely manner and with the quality expected.
Manage BAU panel management processes per contractual requirements:
including but not limited to panel size control, volume of trips by retailer by period, panel rotation rate control, level of engagement, etc.
Delivery data tracking: on-time delivery from the vendor on an agreed frequency (daily basis)
Monitor vendor's technology for data collection and panel management (e.g. mobile app, panelist communication, social media) to manage risks related to data quality, fraud, legal & privacy governance and brand reputation.
Oversees the management of the incentive payments and the review of the detailed input for the creation of PO's, invoices, and payment processing
In BAU operations, review KPIs with DSci and drive conversations with Vendors for KPI improvements wherever needed.Qualifications
Bachelor's Degree or technical institute degree/certificateor equivalent work experience
5+ years of relevant professional work experience
Panel operations and data collection experience preferred
Technology exposure, tech-savvy (desirable)
Excellent communication skills.
Strong negotiation skills.
Advance Level of English
Strong technical knowledge and business interpretation of data
Program management skills(Desired Lean Six Sigma Green Belt (LSS GB) CertifiedAdditional Information
Our Benefits
Flexible working environment
Comprehensive health insurance
Life assurance
Pension plan
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights-delivered with advanced analytics through state-of-the-art platforms-NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
For more information, visit NIQ.com
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Our commitment to Diversity, Equity, and Inclusion
NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/
