at Salesforce in Chicago, Illinois, United States
Job Description
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Job CategoryMarketing & Communications
Job Details
About Salesforce
We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.
Salesforce Strategic Events is searching for an experienced senior registration operations leader to join our team. This role will be responsible for leading the day to day management of registration strategy and operations within our free, paid, internal and virtual events portfolios, ensuring operational excellence and success for pre, on-site, and post planning. The ideal candidate will bring extensive experience in event registration, digital tools, and operational leadership to drive innovative programs and deliver outstanding results.
This individual will be leading the registration operations center of excellence team where they will be the main POC for all cross functional partners and agencies for the pre, onsite and post event registration management process. The role will also join the strategic events team on-site, ensuring that all facets of registration management run flawlessly. This position requires someone who can work both independently and take direction from Strategic Events leadership team in bringing successful event registration execution within the event portfolio.
Your impact and responsibilities:
Manage a team responsible for designing, building, and launching registration modules using tools like Rainfocus.
Align on a long-term vision and product roadmap for registration tools and experiences.
Drive continuous innovation and improvement of digital experiences for both in-person and virtual events, aligning design, UX, and branding across registration tools, ensuring seamless user experience and data integrity.
Work cross-functionally with internal business partners such as the MarTech team, housing team, staffing team, event technology team, creative team, procurement and sourcing team, demand generation team and the creative team related to successful registration deployment and execution.
Maintain an active understanding of internal policies and procedures related to event communications, data privacy/sharing, and gifting.
Manage communication to Salesforce staff around registration including maintaining registration information on internal documents and Slack channels..
Work within RainFocus to develop and deploy reporting to provide internal teams with required reporting, drive automation and optimized data capture.
Support and contribute to the team's operational excellence through detailed upkeep of team documentation, templates, etc.
Provide registration support for employee participants and their workstream leads.
Travel onsite (when needed) to manage event execution for registration needs
Required skills:
10+ years successful of event registration operations experience.
Experience working with registration platforms and event technology agencies .
Demonstrated leadership in mentoring and inspiring teams.
Highly organized and detail-oriented with exceptional project and time management skills
Excellent interpersonal skills and ability to interact with leadership and Salesforce stakeholders
Ability to thrive in fast-paced environment with complex requirements, competing priorities, and last minute changes
Adept at working on multiple projects at once, setting priorities, working independently, problem solving, improvising, and functioning as part of a team that often must perform under pressure
Self-starter who can prioritize workload in a strict deadline-oriented environment
Ability to manage up on tasks and communication out to the team, know when to ask for... For full info follow application link.
Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.
