at Allscripts Healthcare LLC in Chicago, Illinois, United States
Job Description
Allscripts
Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of todays healthcare challenges being addressed by biopharma, health plans, healthcare providers, health technology partners, and the patients they serve. At Veradigm, our primary focus is on harnessing the power of research, analytics, and artificial intelligence (AI) to develop scalable data-driven solutions that bring significant value to all healthcare stakeholders. Together, we can transform healthcare and enable smarter care for millions of people.
Veradigm Life Science
The Veradigm Network is well-positioned to address the unique needs of Life Sciences customers. By leveraging the Veradigm Network, research data and associated insights become both an output of care delivery, as well as additional knowledge to improve quality of care, a true virtuous cycle.
Our portfolio of solutions provides insights using real-world data directly sourced from the Veradigm Network. These solutions can help Life Sciences customers discover timely, actionable real-world evidence to improve patient experience and outcomes, and demonstrate how their products can benefit appropriate patient populations.
Job Summary:
The Director, Client Engagement serves as the voice of the client to Veradigm and the voice of Veradigm to the client. The Director, Client Engagement seeks to ensure robust adoption of solutions, builds and fosters relationships with clients while driving engagement, retention, and growth. The Director promotes client retention and overall client satisfaction. Understands the technical side of projects and provides insight and tips on how-to Product features, troubleshoots client issues, and provides resolution. To accomplish these goals, the Director partners with our clients and internal Veradigm stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations. The Director is responsible for reviewing client financial and business objectives, creating actions to support them, and reporting progress on Key Performance Indicators. Tactically, these actions may include ongoing monthly operational reviews, creating and publishing reports, pursuing escalated support and services actions, aiding resolve outstanding A/R issues, and supporting sales activities to further the expansion of the Veradigm solutions footprint.
What you will contribute:
- Serves as a supportive operational point of contact with the client to ensure an extraordinary experience with Veradigm products and services
- Pre-sales brand analysis and Veradigm data analysis
- Manage clients Activate (get them live), Support (give them help), Adopt (get the renewal). Serve as information conductor through the sales, implementation, and maintenance phases of the contract. Liaise with AdOps for campaign management and sales for campaign performance and support.
- Develop subject matter expertise in EHR, Digital Health Media, Programmatic Advertising, Agencies and BipPharma stakeholders.
- Identifies opportunities for and ensures execution of solution optimizations, workflow best practices, educational opportunities, etc.; Monitor and share obse
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Allscripts is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.
