Housekeeping Supervisor

at Carlson Rezidor Hotel Group in Chicago, Illinois, United States

Job Description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choicehas more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choiceto meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privilegesloyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit.

The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position Summary

The role of Housekeeping Supervisor is to be to inspect and/or assist with cleaning all guest rooms, assist all department employees to ensure timely completion of work and maintain a positive work environment.Ensure all operational and safety procedures are properly followed 
Inspects and approves employees work performance 
Supervises all guest complaints as it relates to the operation
Demonstrate leadership and provides training for all housekeeping and laundry employees 
Communicates effectively and works as a team player
Meets goals and expectations as it relates to the overall department and hotel operation
Establish schedules, work assignments and supervises payroll related items
Supervises all Radisson training requirements for the department
Develops and trains staff on all Radisson Operation Standards
Can work a flexible schedule and multi-task with housekeeping related tasks
Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson's overall mission, vision values and strategies
Performs all shift checklist responsibilities & reporting requirements
Be familiar with hotel, departments, hours of operation and services of the hotel
Answer basic Housekeeping related questions
Assist team with training, supplies and support to consistently provide quality guest rooms and public areas
Comply with federal, state and local laws 
Properly maintains hotel keys and electronic cards (key control)
Completes maintenance work orders and will follow up accordingly
Supervises lost and found items in accordance with procedures
Inspects guestrooms to ensure proper cleanliness in accordance with hotel procedures and Housekeeping Room Attendant checklists
Maintains status reports for guest rooms and communicates effectively
Follows all guest room procedures including protocols with 'do not disturb' rooms
Actively participates in housekeeping's 'deep clean' or 'preventive maintenance' and Covid protocols
Participates in all departmental and hotel meetings
Participates in required training programs and supervises all housekeeping and laundry employees ensuring department completion
Runs all Housekeeping Reports 
Reports any damage or hazards in the hotel
Reports suspicious activity in hallways or in the hotel 
Answers the housekeeping phone and handles or supervises guest requests
Consistently walks the hotel for inspection purposes and reports accordingly 
Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened
Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
Inspects rooms and public space areas continually 
Determines appropriate staffing levels for forecasted business and schedules employees accordingly
Follow up providing employees with customer service, technical and safety training on an ongoing basis
Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
Supervises the operation (and/or outsourced relationship) with the laundry
Monitors assigned departments with compliance to safety standards
Coordinates room availability with the Front Office
Develops and implements strategies and practices which support employee engagement
Communicates performance expectations and provides employees... For full info follow application link.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.