at Baker & Taylor in Commerce, Georgia, United States
Job Description
Job Details
Job Location
Commerce Book Service Center - Commerce, GA
Position Type
Full Time
Education Level
High School Travel Percentage
None
Job Shift
1st shift
Training Specialist
Who We Are/ B&T Values Statement
At Baker & Taylor, we are passionate about changing the world through literacy. We believe that education, access to content, and the freedom to explore are essential. We are dedicated to supporting our library partners across the world who tirelessly provide resources to foster the imagination of future generations and improve outcomes in their communities. Librarians are our heroes and championing and supporting their work is our purpose.
Baker & Taylor is committed to embracing diversity, equity, and inclusion to create an environment that both celebrates and evolves through the unique experiences and contributions of all team members.
Who You Are
You are able to work efficiently independent and become a strong team player
You are a role model for other team members
You are a valuable asset to Baker & Taylor and it's purpose
What You'll Do/ A Day In The Life Typically Includes
Provide positive support and constructive criticism during the learning process and beyond
Uses error and productivity report to work with individuals that are having issues
Alerts Managers if a work process changes
Essential Duties and Responsibilities
Maintain current procedures and work instructions.
Communicates tips and work methods to the team member to increase efficiency and accuracy and to give constructive feedback while auditing their work for quality.
Meets with department manager and training manager once a week to cover any issues like quality, productivity or safety but should also alert them immediately of performance or behavior problems.
Provide on the job training with assistance of functional trainers to team members throughout their learning curve timeline as well as outside the learning curve based on best practices.
Research problem orders for department and covers one on one with team members to ensure that the issue is resolved.
Initiate follow-up and retraining as required
Work Environment
The noise level in the work environment is usually loud.
Qualifications
Required Skills & Experience
High school graduate plus at least two years of additional specialized training or education or equivalent combination of education & experience.
General computer skills
Strong communication skills.
Ability to read and write reports and effectively present information and respond to questions from groups of managers and employees.
Ability to exercise judgment within defined procedures and practices.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, or diagram form.
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and frequently use hands and fingers to use computer equipment. The employee is occasionally required to stand, walk; and reach with hands and arms, and lift/move up to 10 pounds. Specific vision requirements include close vision in order to use PC/CRT and read written documents.
Benefits
Participation in company health (medical, dental) insurance plans on the 1st of the month following your hire date
Company short-term and long-term disability benefits
Career development and advancement opportunities
Climate controlled facility
Career Path
Training Specialist Training Coordinator Training Manager
Supervisor
At Baker & Taylor, we embrace the unique perspectives and experiences of our team members, customers, and communities. Together we celebrate a culture that facilitates and inspires lifelong learning.
Diversity
We are made stronger by the expertise and insights of team members and customers with different experiences and backgrounds.
Equity
The unique contributions of our team members and customers enable us to create an environment that offers possibilities for everyone.
Inclusivity
We foster an inclusive workplace where everyone's voice is heard, and each team member is empowered to bring their authentic self to work every day.
