at Mercy Health Corporation (Mercyhealth) in Rockford, Illinois, United States
Job Description
Overview
The Nursing Unit Supervisor will have 24/7 accountability for an assigned nursing area/unit. The Supervisor plans, organizes, and directs nursing practice for areas of responsibility and does this in accordance with the Mercyhealth's Mission, Vision, Values and Philosophy. The Supervisor will maintain clinical expertise in their area of responsibility and is expected to provide direct patient care in proportion to the needs of their areas. The Supervisor ensures the total patient experience is exceptional both in the Quality of Care and in the patient perception of services as defined and measured by system dashboard goals. Interviews, selects, orientate, trains, coaches and mentors and evaluates the performance of partners, providing corrective action when necessary. Performs other duties as assigned.
Responsibilities
Essential Duties and Responsibilities
Strong problem solving abilities in complex situations.
Ability to work within the budget and productivity targets to meet organizational objectives. Participates and supports the plans in place for selection of staff, evaluation of staff, orientation of new staff, continued education and development of staff, competency evaluation of staff, appropriate scheduling of staff based on patient acuity.
Supports and partners with the Manager/Clinical Leader and ensures the knowledge, skills, and behaviors of staff are consistent and in alignment with the goals of the unit.
Outstanding relationship building skills.
Must possess strong physician relationship skills.
Patient focused with a strong commitment to delivering the highest levels of quality, safety, and customer service. Is accountable for achievement of patient satisfaction (HHCAHPS) action plans to achieve targets for their areas of responsibility.
Supports process improvement in operations, quality, and organizational change identified for their areas.
Knowledge of accreditation and certification requirements and standards for their areas of responsibility.
Able to communicate effectively and persuasively with individuals and groups through compassion, creativity, and consistent visibility.
Participates in hospital and department committees.
Demonstrated ability in developing and mentoring staff and colleagues.
Leads by example, consistently demonstrating highly professional behavior. Demonstrates personal and professional accountability and holds others to the same.
Exhibits a passion for nursing
Serves as a role model and coach for Critical Moments of Service Standards and service recovery.
Participates in department or unit performance improvement activities, may include shared governance.
Utilizes critical thinking in regards to patient safety and patient experience and appropriately escalates to the appropriate chain of command.
Supports the professional nurse continuum and nursing clinical ladder for RNs (CARE)
Demonstrates broad knowledge of rules and regulations governing home health. Actively participates in the quality improvement process to evaluate program progress and assists staff in identifying areas of needed improvement. Assists in the preparation for accreditation and certification visits related to home health.
Coordinates referrals with the Intake Department. Reviews and collaborates on incoming referrals for appropriateness of services and coordinates timely initiation of services.
Coordinates insurance authorizations with insurance case managers and obtains orders for services accordingly and informs staff members and billing department. Understands all pay sources and completes all necessary documentation and communications required by the pay source.
Delivers quality skilled nursing care as ordered by physician and in accordance with the established plan of treatment. Provides assistance to Intake Coordinator.
Culture of Excellence Behavior Expectations
To perform the job successfully, an individual should demonstrate the following behavior expectations:
Quality - Follows policies and procedures; adapts to and manages changes in the environment; Demonstrates accuracy and thoroughness giving attention to details; Looks for ways to improve and promote quality; Applies feedback to improve performance; Manages time and prioritizes effectively to achieve organizational goals.
Service - Responds promptly to requests for service and assistance; Follows the Mercyhealth Critical Moments of service; Meets commitments; Abides by MH confidentiality and security agreement; Shows respect and sensitivity for cultural differences; and effectively communicates information to partners; Thinks system wide regarding processes and functions.
Partnering - Shows commitment to the Mission of Mercyhealth and Culture of Excellence through all words and actions; Exhibits objectivity and... For full info follow application link.
EOE&AA/M/F/Vet/Disabled. Mercy is an equal employment opportunity employer functioning under Affirmative Action Plans.
