at Coach in Aurora, Illinois, United States
Job Description
Coach is a leading design house of modern luxury accessories and lifestyle collections, with a long-standing reputation built on quality craftsmanship. Defined by a free-spirited, all-American attitude, the brand approaches design with a modern vision, reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world, the Coach name is synonymous with effortless New York style.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
Selling and Service
Understands organizational objectives and makes decisions in partnership with the Store Manager and
Assistant Store Manager(s)that align with Company priorities and values
Endorses, models and develops team to deliver Coach's Selling and Service expectations
Enforces sales strategies, initiatives and growth across all categories
Works with Store Manager and/or Assistant Store Managerto flex store business strategies and personal selling
techniques to contribute to overall store and financial results
Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
Sales/productivity goals: communicates goals for the team in partnership with the Store Manager and/or
Associate Manager(s), tracks store's performance at all times and achieves sales through team
Productivity Management: holds sales team accountable for personal productivity
Takes ownership and commitment for delivering results; actively aware of personal and store metrics and
achieves goals
Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going
productive relationships with customers
Develops a clienteling strategy in partnership with the Store Manager and Associate Manager(s); implements and monitors strategy over time to achieve business goals and objectives in partnership with the Store Manager and Associate Manager(s)
Understands changes in local market with potential impact on business performance and supports the
execution of local sales strategies and tactics
Builds credibility and trust as a personal fashion advisor to both team and customers by communicating
fashion awareness and trends in the marketplace
Creates positive impressions with store team and customers by bringing best self to work through elevated,
sophisticated, appropriate business attire consistent with Coach's guide to style
Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
Coaches team on how to incorporate trends into their selling experience with customers
Influences customer's purchase decisions by balancing patience and assertiveness
Sensitive to customer and team's needs and tailors approach by reading cues
Resolves customer problems and meets customer needs in a timely manner through solution-oriented and
forward thinking and partners with the Store Manager and/or District Manager when appropriate
Encourages team to build long-term relationships with customers to drive business
Develops both self and individual product knowledge skills and remains aware of current collections
Works with the Store Manager and/or Associate Manager to protect and drive the needs of the business at all times
Understands the positive sales impact staffing has on the business; recruits accordingly
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Workplace and Environment
Creates enthusiasm and positivity for a shared vision and mission
Leads by example
Demonstrates confidence when leading the team and managing the store
Takes initiative; has a high level of ownership and accountability for results of self and others
Approaches challenges in direct and timely manner and partners with the Store Manager and/or Associate
Manager(s)
Builds trusting relationships with peers and team
Acts as advocate for the team and Brand
Is adaptable and flexible to change
Switches... For full info follow application link.
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
